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    Assistant General Manager – Lizard Island Resort - Queensland, Australia - DELAWARE NORTH

    DELAWARE NORTH
    DELAWARE NORTH Queensland, Australia

    4 days ago

    Default job background
    Full time
    Description

    Welcome to Lizard Island

    Lizard Island Resort is a luxury island retreat located on the pristine Lizard Island, one of Australia's most exclusive and breathtaking destinations. Surrounded by crystal-clear waters and untouched natural beauty, the resort offers guests a truly unforgettable experience. With 40 luxurious suites, fine foods, and an array of artisanal activities, Lizard Island Resort aims to provide the ultimate luxury experience .

    About this opportunity

    Reporting to the General Manager, we have a new opportunity for a highly capable and experienced leader to join the Lizard Island team as an Assistant General Manager (AGM). You will be responsible for overseeing and optimising all operational aspects of the resort to ensure the highest levels of guest satisfaction and operational efficiency.

    What we are looking for

    Your key responsibilities will include:

    • Managing the day-to-day operations of the resort, including front desk, housekeeping, food and beverage, activities, marine, and transport.
    • Supervising and motivating, leading by example a multicultural team, providing guidance, training, and performance evaluations.
    • Collaborating with department heads to develop and implement strategies to enhance guest experiences and streamline operational processes.
    • Maintaining effective communication channels with all departments to ensure smooth coordination and timely resolution of issues.
    • Ensuring compliance with all health, safety, and environmental regulations, as well as resort policies and procedures.
    • Managing labour, and costs in line with budget and maximising revenue opportunities.
    • Handling guest feedback and recovery promptly and effectively, striving to exceed guest expectations.
    • Managing from the front in a hands-on capacity, not desk bound.
    • Maintaining constant guest interaction from meet and greet through to their departure.
    • Managing the full resort operation in absence of the General Manager

    Qualifications and Skills
    To be successful in this role, you should possess the following qualifications and skills:

    • Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent work experience).
    • Proven experience as Resort Manager or Assistant General Manager within a Luxury Hotel or Resort
    • Strong knowledge of luxury hotel operations, including front desk, housekeeping, food and beverage, maintenance and spa
    • Exceptional organisational and multitasking abilities, with a keen eye for detail.
    • Comfortable managing a P&L within an in depth understanding of labor costs, budgeting, and forecasting.
    • Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse remote team.
    • Strong problem-solving and decision-making capabilities, with a proactive and solutions-oriented mindset.
    • Outstanding communication skills, both verbal and written.
    • Proficiency in the Microsoft Office Suite and hotel management software (Opera highly regarded)
    • Flexibility to work in a fast-paced and dynamic environment, including weekends, evenings, and holidays as needed.
    • Current First Aid and CPR certification is a plus.

    Our Benefits:

    In your down time, you will be able to experience Lizard Island on the reef or on land, from snorkelling, diving, fishing, paddle boarding, kayaking, hiking, visits to the Research Centre, tennis under night lights, morning yoga on the beach to many more staff activities, in an untouched environment. We offer a truly unique working environment with some great remote area benefits including accommodation and meals, discounted holidays, and marine experiences.

    This is a "live-on" remote location role. Working in a remote location is not for everyone, so you must think carefully about the reality of living in a remote location for an extended period.

    Are you an accomplished and passionate hospitality professional eager to seize a rare chance to be part of a team that pushes the boundaries of exceeding guest expectations? If you possess personable leadership qualities, outstanding organisational abilities, and a strong dedication to delivering bespoke luxury hospitality on one of the natural wonders of the world, then this opportunity may be tailor-made for you

    Employment is subject to a satisfactory National Criminal Record Check, substantial reference checks, and full Australian working rights with no restrictions.

    Applications close

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