Hotel Operations Manager - Brisbane, Australia - The Star Entertainment Group

The Star Entertainment Group

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

HOTEL OPERATIONS MANAGER - HOTELS
Are you our next rising star?

Continue your career with us as the Hotel Operations Manager at The Star Brisbane.

Our breathtaking resort, positioned at the heart of the new Queen's Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre to the river city.

The Hotel Operations Manager, reporting to the Director of Hotels, offers the opportunity to lead the hotel team, overseeing all aspects of a guest's stay to ensuring a world class guest service experience, all whilst delivering on The Star Brisbane's business objectives.

This position will ensure a positive and exciting team environment where safety, flawless delivery and execution of product excellence and service are paramount.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotel operations in Brisbane

A few of your responsibilities

Manage team member engagement, performance, and development of the hotel team
Inspire the team to constantly seek out opportunities to create memorable and personalised stays for all guests
Lead and support the achievement of financial and operational targets through effective organisational development, team training activities and regular review of departments financial reports
Manage and control labour costs and operating expenses ensuring operational requirements are met
Clearly demonstrate our commitment to service excellence through effective implementation and delivery of The Star core values
Encourage and demonstrate a positive working relationship across all departments at The Star Brisbane

What we will be looking for

Previous experience in hotel management in a 5star hotel
Diploma or degree in hospitality management
Knowledge of Opera system is advantageous
Strong organisational and time management skills

About you
You will be an experienced Hotel Manager within a five-star hotel or integrated Resort. In addition, you have experience implementing new strategies ensuring operational efficiencies whilst enhancing the guest experience. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.

You will have demonstrated strategic planning, resource management, cost control, and effective leadership experience in people management coupled with effective communication and influencing skills.

You will be critical in leading the team through change and have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.

What can we offer you

Complimentary buffet meal on every shift
Discounted parking available in the city
30% Discounts across award winning restaurants and accommodation
An organisation that values diversity, teamwork and being your best self
Paid Parental leave from Day 1, Secondary Carer's leave also on offer
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Endless career growth and opportunities to learn and develop your career
Opportunity to work with elite professionals and assets
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

About us

The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium - a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

It's your move
Make your next move by clicking the link below.