Jobs
>
Melbourne

    Customer Delivery Experience Manager, ACES - Melbourne, Australia - Amazon

    Amazon
    Amazon Melbourne, Australia

    6 days ago

    Amazon background
    Description

    Customer Delivery Experience Manager, ACES

    Job ID: | Amazon Commercial Services Pty Ltd

    At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consistent but customised delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.

    The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently and leading a team to drive growth and change in a fast-paced environment. Bias for action is an absolute must, and candidates demonstrate a superior record of accomplishment of delivering results.

    Please note this is a regional role so can be based out of any Delivery Station that is closest to you across either Sydney or Melbourne. Must be willing to travel (~25%).

    Key job responsibilities

    • Customer-Focus: Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Use that knowledge to design new services that enable Amazon to provide an exceptional delivery experience.

    • Customer Research and Analytics: Design, execute, and analyze customer research to evaluate delivery experience and operational excellence, then recommending and following-through on solutions.

    • Technical competence, because of AMZL's position in the Amazon value chain, you'll need to become well-versed in multiple systems and processes that govern Trans systems, routing, address data, Customer Service, Fulfilment Centers etc.

    • Stakeholder management: Build strong relationships with multi-disciplinary stakeholders globally to evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.

    • Team management: Lead and develop a team of Field Quality Assurance Specialist responsible for deep diving and resolving last mile delivery challenges through improved address quality data.

    • Deliver Results: Lead difficult process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management. Design short-term solutions with limited guidance.

    • Manage Ambiguity: Understand difficult business problems across teams and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.

    We are open to hiring candidates to work out of one of the following locations:

    Brisbane, QLD, AUS | Melbourne, VIC, AUS | Sydney, NSW, AUS

    BASIC QUALIFICATIONS

    Bachelor's degree
    - 3+ years of program or project management experience
    - 3+ years of operational and/or retail management experience
    - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
    - Experience identifying and resolving complex issues
    - Experience in analyzing data to drive decisions
    - Experience in defining and implementing process improvement initiatives using data and metrics
    - Experience working cross functionally with tech and non-tech teams
    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

    PREFERRED QUALIFICATIONS

    Experience of Six Sigma/ Lean analytical techniques
    - Experience in complex problem solving, and working in a tight schedule environment

    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

    IDE statement:
    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

    Posted: February 4, 2024 (Updated about 2 months ago)

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    #J-18808-Ljbffr
  • Amazon Commercial Services Pty Ltd

    Data Analytics Manager, Aces

    1 week ago

    Amazon Commercial Services Pty Ltd Melbourne, Australia

    Bachelor's degree in computer science, mathematics, statistics, computer systems engineering or equivalent quantitative field. · - Knowledge of Python or other scripting languages. · - Proficiency in writing sophisticated SQL, develop ETL pipelines for training datasets. · - Expe ...

  • Amazon Commercial Services Pty Ltd

    Regional Packaging Engineering Manager, Aces

    1 week ago

    Amazon Commercial Services Pty Ltd Melbourne, Australia

    3+ years of program or project management experience · - 3+ years of working cross functionally with tech and non-tech teams experience · - 3+ years of defining and implementing process improvement initiatives using data and metrics experience · - Bachelor's degree · - Knowledge ...

  • Amzn Commercial Srvcs Pty Ltd

    Customer Delivery Experience Manager, Aces

    4 days ago

    Amzn Commercial Srvcs Pty Ltd Melbourne, Australia

    2+ years of program or project management experience · - Experience managing a small team (4-10) · - Bachelor's degree preferably in Operations, Engineering or Logistics · - Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or p ...

  • Amzn Commercial Srvcs Pty Ltd

    Customer Delivery Experience Manager, Aces

    1 week ago

    Amzn Commercial Srvcs Pty Ltd Melbourne, Australia

    Experience managing a small team (4-10) · - Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment · - Experience with managing cross-functional projects, dependencies and bottlenecks, providing escalations ...

  • Ace Care Services

    HR Coordinator

    6 days ago

    Ace Care Services Melbourne, Australia

    **About Ace Care**: · Ace Care is a leading NDIS (National Disability Insurance Scheme) approved provider operating in multiple states across Australia. We are committed to providing high-quality support and care services to individuals with disabilities, enabling them to lead fu ...

  • Ace Care Services

    HR Coordinator

    3 days ago

    Ace Care Services Melbourne, Australia

    **About Ace Care**: · Ace Care is a leading NDIS (National Disability Insurance Scheme) approved provider operating in multiple states across Australia. We are committed to providing high-quality support and care services to individuals with disabilities, enabling them to lead fu ...

  • Marriott International, Inc

    Full/part Time

    2 days ago

    Marriott International, Inc Melbourne, Australia Part time

    **Job Number** · **Job Category** Administrative · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **AC Hotel by Mar ...

  • Marriott International, Inc

    Operations Coordinator

    4 days ago

    Marriott International, Inc Melbourne, Australia

    **Job Number** · **Job Category** Administrative · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **AC Hotel by Mar ...

  • Australian Bureau of Meteorology

    Manager Financial

    1 week ago

    Australian Bureau of Meteorology Melbourne, Australia

    Executive Level 2 Upper, Ongoing · - An attractive salary package will be negotiated · - Brisbane, Canberra or Melbourne · The Australian Climate Service seeks a strong leader in financial and commercial services who has a track record for delivering results in a dynamic and inno ...

  • Marriott International, Inc

    Maintenance Officer

    2 days ago

    Marriott International, Inc Melbourne, Australia

    **Job Number** · **Job Category** Engineering & Facilities · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **AC Ho ...

  • Marriott International, Inc

    Reservations Agent

    3 days ago

    Marriott International, Inc Melbourne, Australia

    **Job Number** · **Job Category** Reservations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Reporting dir ...

  • Marriott International, Inc

    Part Time

    1 day ago

    Marriott International, Inc Melbourne, Australia Part time

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Marriott International, Inc

    Agent-at Your Service

    1 day ago

    Marriott International, Inc Melbourne, Australia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** No ...

  • Marriott International, Inc

    Part Time

    3 days ago

    Marriott International, Inc Melbourne, Australia Part time

    **Job Number** · **Job Category** Finance & Accounting · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **AC Hotel ...

  • ACE Performance

    Physical Performance Coach

    1 week ago

    ACE Performance Melbourne, Australia

    **Position Summary**:ACE Performance is seeking a physical performance coach to help facilitate coaching contracts throughout the South Eastern suburbs of Melbourne, as well as assist in delivering our coaching product throughout our facilities (Mt Waverley and/or North Melbourne ...

  • Marriott International, Inc

    Full Time

    3 days ago

    Marriott International, Inc Melbourne, Australia Full time

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Marriott International, Inc

    Part Time

    4 days ago

    Marriott International, Inc Melbourne, Australia Part time

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Australian Bureau of Meteorology

    Stakeholder Engagement Lead

    5 days ago

    Australian Bureau of Meteorology Melbourne, Australia

    Executive Level 1, Non-ongoing · - $103,085 - $116, % super · - Brisbane, Canberra or Melbourne · The Australian Climate Service seeks a Stakeholder Engagement Lead to assist design and implementation of effective engagement. · Reporting to the Manager Communications and Engageme ...

  • AC Hotels

    Mgr-operations

    1 week ago

    AC Hotels Melbourne, Australia

    Job Description · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **P ...

  • Marriott International, Inc

    Maintenance Officer

    1 week ago

    Marriott International, Inc Melbourne, Australia

    **Job Number** · **Job Category** Engineering & Facilities · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Managem ...