Customer Service Manager - Macquarie Park, Australia - Myer

Myer Macquarie Park, Australia

4 days ago

Full time

Description

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

Be part of the Myer Macquarie leadership team as the Customer Service Manager. Lead Service & Selling teams to success by delivering superior customer service and achieving profitable sales.

Be responsible for championing the Myer Customer First Plan, lead and mentor your teams across various departments and manage daily operations and resources.

Join the leadership team at Myer Macquarie
Lead team performance to deliver exceptional customer service
Career opportunities for succession planning and further development

About The Role:

Manage the daily activities of your team and business to drive financial performance
Optimise the productivity of the team by leveraging workforce management
Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

About You:

Previous experience as a retail manager, area manager or similar
People leadership skills with a 'hands-on' approach are essential
Demonstrated ability to lead a team to achieve sales and meet KPI's
Experience in performance management will be highly regarded
Superior customer service and selling skills
Strong retail, financial and business acumen
Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Benefits to you:

Become a leader within one of Australia's most-loved department stores
Career development and progression opportunities
A great range of discounts and Myer Team Member exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to include key store trading hours, weekends and extended/peak trade.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

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