Account Run Lead - Macquarie Park, Australia - DXC Technology

DXC Technology

Verified Company

Macquarie Park, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

DXC Technology (

NYSE:
DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

We are looking for an
Account Run Lead, to run delivery services and activities to the account and the client.

Due to client requirements, you'll need to have be an
Australia Citizen/PR. There is an on-call requirement. The role is customer facing and will also include customer onsite presence, roughly 50% of the time.

Key Points of the role:

The ARL acts as the client facing delivery Single Point of Contact (SPOC) for services provided by the relevant Integrated Delivery Hub (IDH) to their account as well as any nonhub teams delivering run services to the account.
The ARL will have line of sight to the contractual services sold to the client and represent the single interface to the Account Delivery Lead (ADL) for those services.
The ARL will have endtoend accountability for a sold service and outcomes for a client across regional boundaries. This includes meeting contractual SLAs, including Incident Time-ToResolve (TTR), Availability, Problem RCA turnaround time and Change success and all KPIs and measures of success defined in the contract and by DXC.
The ADL will integrate services from all regional and global delivery hubs, Practices and subcontractors to meet contracted services.

Primary responsibilities include:

Working across delivery teams to be the single service owner responsible for meeting service contractual SLAs
Contributing to stability and margin growth for the service provided
Delivering annual cost reduction as agreed during the deal and fiscal year financial reviews
Ensuring the labour and technology costs for the service are in line with the Plan of Record (POR) to help achieve target margin
Acting as a trusted partner of the delivery teams, account and the client
Participating in client account reviews as requested by the ADL
Leading the Account Delivery Reviews, Hub functional reviews, Start of Day (SOD) and attending operations meetings within the Hub organizational structure
Conducting service delivery reviews with the delivery and hub leads, reviewing the Continual Service Improvement (CSI) plans and strategic programs (e.g. Bionix, VC, Lean, Security)
In conjunction with the Account Delivery Leader and Delivery Leads, ensuring that the data in the Bionix Account Profile section is accurate and up to date each month
Driving Assurance and Compliance requirements as defined in the contract and company policies, ensuring these requirements are successfully established and maintained for the account
Ensuring a Business Continuity Plan (BCP) is in place and linked to the client BCP
Production signoff the ARL is the single authority to signoff on what goes into production environments and ensures delivery can restore the service in alignment with contractual SLA requirements
Interfacing with Project Services (iBuild), Design (iEnhance), Run Function Leader, Account Security Officer, the Delivery Hub Leader and Practice Leader
Escalating high severity incidents and leading the escalation and resolution process until resolution is achieved
Ensuring effective flow of information between account, hub and Practice delivery
Providing timely and accurate delivery and financial reporting
Demand forecasting and capacity management
Anticipating and managing operations delivery and cost performance issues on behalf of the ADL, and proactively communicating their potential impact
Promoting the adoption of standard delivery processes and tools
Managing operational change
Maintaining effective operational controls and client governance in areas including but not limited to, Configuration Management, Change Management, Lifecycle Management, Capacity Management and Risk Management
Working with hub functional teams to meet availability SLAs and KPI success metrics
Collaborating with the Delivery Hub Lead, Account Security Officer, Practices and Functional Leads to optimize operational performance
Representing delivery risk and mitigation planning and interlock with account and client
Partnering with the ADL and APL to review project delivery plans and improvement opportunities
Leading service transition to operations to avoid impact to sold services
Vendor partner performance management and capacity and financial planning

Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

Your working
environment**
Virtual/flexible/on-site
/travel
In alignment w