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    Case Manager – Recovery and RTW Team - Melbourne, Australia - EML (Employers Mutual Limited)

    EML (Employers Mutual Limited)
    EML (Employers Mutual Limited) Melbourne, Australia

    1 week ago

    Default job background
    Full time
    Description

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

    THE OPPORTUNITY

    As part of our diverse team based in Melbourne , you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

    Working as part of the Recovery and RTW Team, this exciting case management role is to pro-actively manage a portfolio of 0 – 55 week claims, provide exceptional customer services to all stakeholders and support injured workers to recover and return to work.

    Case Managers in this team work alongside designated specialist roles including a RTW Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

    This is a full time, permanent role based in our Melbourne CBD with flexibility to work from home once trained.

    YOUR RESPONSIBILITIES

  • Demonstrate a Service- orientated approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
  • Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers

    • ABOUT YOU

  • Passion for customer service
  • Thrive on working in a team environment and collaborating with others
  • Experience managing claims in workers compensation industry or other personal injury environment
  • Knowledge of the Victorian workers compensation scheme, legislation and policies
  • Organised with excellent time management
  • Committed to supporting injured workers with their recovery and RTW

    • WHAT WE OFFER

    We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

    EML provides career opportunities and great employee benefits, including :

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Access LinkedIn Learning - 18,000 courses to advance your professional education
  • Up to 16 weeks paid parental leave, plus super

    • We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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