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    Customer Support Specialist - Melbourne, Australia - Placing Heads Recruitment

    Placing Heads Recruitment
    Placing Heads Recruitment Melbourne, Australia

    1 week ago

    Default job background
    Full time
    Description
    • Easy parking in Port Melbourne
    • Work out of "state of the art" premises
    • Bonus provided after a year

    The Company

    This is not just another Customer Service role and this is also not just another company

    We are really proud to be able to help our amazing clients find an exceptional candidate who is able to handle a specific division in Customer Support with care and passion. They are global leaders in dental devices that deliver premium Swiss quality and precision, backed by the largest global scientific network. Setting industry benchmarks, they push the boundaries to enable the next generation of dental care.

    You will be welcomed into an company where you will be valued and respected for your contribution and into an agile and ambitious environment where you will be supported by open and friendly colleagues.

    The Role

    We're looking for someone who is passionate about helping our client's live up to their promise to deliver the industry's best service and support. In short, you will be speaking with professionals in the Dentistry industry and helping them find solutions.

    Duties and Responsibilities will include:

    • Efficient and prompt response to customer inquiries, requests and complaints received via phone, e-mail, or mail to achieve customer satisfaction
    • Creation of doctor accounts – applying discounts, coupons and vouchers.
    • Proactive in communicating to providers in case of delays or issues with their case.
    • Identify and cold call new prospects and lapsed Doctors in assigned territory.
    • Provide outgoing calls to push commercial promotions during the year.
    • Collaborate with the finance, customers service and sales teams to resolve the tickets
    • Develop low providers case submissions by specific follow-up with the support of the Clinical team from submission to mature level of Clinical confidence.
    • Follow up on leads from field sales team, company events, marketing webinars, website,contact forms, etc.
    • Maintain a basic knowledge in orthodontic/dental concepts and topics.
    • Recruit for various channel clinical education events
    • Other duties may be assigned, directed, or requested.

    Qualifications and Requirements:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.

    • Tertiary qualified
    • Proficient computer skills including PC/Mac, (Microsoft Office) including Word,Excel, and PowerPoint
    • At least 1 - 3 years of experience providing customer services/sales or support.
    • Enthusiastic about providing excellent support and service.
    • Organized with ability to prioritize and multi-task.
    • High ability to drive results.
    • Excellent interpersonal and written communication skills
    • Must display excellent judgement.
    • Motivational, personable, and influential.
    • Strong time management skills.
    • Must be able to handle a high volume of call, chat, and email traffic both inbound and outbound.
    • Must be able to adapt to changes with short notice

    This position offers a great work life balance within a warm and welcoming environment. If you are self motivated and want to love going to work do not let this one go, because some other smart candidate has already applied

    Placing Heads Your job is our business

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