- Develop excellent working relationships and communicate courteously with the customer in order to influence the achievement and maintenance of service performance and encourage new business with existing clients.
- Advise customer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
- Manage and mentor any Customer Service agent ensuring compliance within day to day activities.
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
- Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
- To be commercially aware, dealing with internal and external customers to increase business profitability.
- To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
- To build and maintain strong relationships with all internal departments and work as part of a team.
- Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
- The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
- Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
- Identify weak shipping routes in terms of service expectation and profitability.
- Presto Champion for Branch (if applicable).
- Performance reporting – Extracting data from Maestro
- Communication via Telephone, Fax and Email.
- To adhere to all company policies at all times.
- To undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
- 3 years in a customer service supervisory/management role
- Experience of Courier or Freight Industry
- Working with key decision makers
- Able to influence others to ensure business targets are met.
- Working within a busy environment.
- Excellent communication skills
- Excellent problem solving and prioritization skills essential.
- Excellent teamwork skills.
- Flexibility in working hours required.
- Weekend coverage, ability to handle shift work required in Customer Services
- Excel/Word Qualifications
-
Customer Relationship Manager
1 day ago
Marken Mascot, Australia**Title**: · Customer Relationship Manager · **Job Purpose**: · To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. · **Main Duties and Responsibilities**: · - D ...
-
Client Relationship Manager
1 week ago
GJK Facility Services Mascot, Australia**Introduction**: · WE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENT. · As a member of the of the Pro1 team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work. · Pro1 is a trus ...
-
New Equipment Sales Consultant
1 week ago
Otis Mascot, AustraliaDate Posted: · Country: · Australia · **Location**: · LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia · About the role · The New Equipment (NE) Sales Consultant works within the NE Sales team and is responsible for the growth of sales and the number of units in their ...
-
Customer Service Executive
1 week ago
Bayside Group Mascot, AustraliaAn exciting opportunity to work with a global luxury car company within their customer relationship Centre in Sydney's inner suburbs. · The Customer Relationship Centre (CRC) is at the heart of the customer experience in the organization. As customer expectations evolve, contact ...
-
Product Manager, Electrophysiology
1 week ago
Boston Scientific Corporation Mascot, Australia**Product Manager, Electrophysiology**: · - Remote Eligible: Hybrid- Onsite Location(s): Mascot, NSW, AUProduct Manager, Electrophysiology · **ABOUT THE ROLE** · The core objective of the role of Product Manager, EP is to support the Marketing Manager and Business Unit Manager to ...
-
Procurement Manager
3 days ago
dnata Mascot, Australia**OVERALL PURPOSE OF THE POSITION** · As the Procurement Manager reporting to the Finance Director, you will be entrusted with the crucial responsibility of overseeing the entire procurement process. This includes sourcing, supplier relationship management, contract negotiation a ...
-
Product Manager, Urology
4 days ago
Boston Scientific Corporation Mascot, Australia**Product Manager, Urology**: · - Remote Eligible: Hybrid- Onsite Location(s): Mascot, NSW, AU**ABOUT THE ROLE** · The core objective of the role of Product Manager, Urology is to support the Marketing Manager and Business Unit Leader to achieve the division's strategic goals and ...
-
Customer and Stakeholder Manager
1 week ago
Service Stream Rockdale, AustraliaPrimary Location · Rockdale · Job Description Summary · ConnectSydney, a dynamic joint venture between Service Stream, Boral and Johnson Controls, will be delivering the Sydney Road Assets Performance Contract for the Harbour Zone in metropolitan Sydney. We are looking for talent ...
-
Regional Sales Manager
1 week ago
Boston Scientific Corporation Mascot, Australia**Regional Sales Manager**: · - Remote Eligible: Field Based- Onsite Location(s): Mascot, NSW, AURegional Sales Manager · **ABOUT THE ROLE** · The position of Regional Sales Manager is to drive business growth through the execution of corporate, regional and local sales strategie ...
-
Maintenance Handyperson
1 week ago
GJK Facility Services Mascot, Australia**Introduction**: · WE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENT · As a member of the of the Pro1 team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work. · Pro1 is a trust ...
-
Anz Service Sales Manager
1 week ago
GE HEALTHCARE Mascot, Australia**Job Description Summary**: You will responsible to lead, drive and execute the overall services growth strategy and sustainable & profitable services revenue growth in the country as well as creating and converting sales opportunities for their respective accounts and portfolio ...
-
Office Manager
1 week ago
Carbiz Rentals Mascot, AustraliaCarbiz is has an exciting opportunity for an office manager to join our Mascot office · The Office Manager is responsible for the overall maintenance, management and organisation of the office and workplace events, including streamlining of procedures and managing office producti ...
-
Consignment Inventory Specialist
2 days ago
Boston Scientific Corporation Mascot, Australia**Consignment Inventory Specialist - 12 FTC NSW**: · - Remote Eligible: Field Based- Territory: AustraliaConsignment Inventory Specialist - 12 FTC NSW · **ABOUT THE ROLE** · The position of Consignment Inventory Specialist is a new field-based role for Boston Scientific ANZ for 1 ...
-
Consignment Project Role
1 week ago
Boston Scientific Corporation Mascot, Australia**Consignment Project Role - 12 FTC NSW**: · - Remote Eligible: Field Based- Territory: AustraliaConsignment Project Role - 12 FTC NSW · **ABOUT THE ROLE** · The position of Consignment Inventory Specialist is a new field-based role for Boston Scientific ANZ for 12 Month Fixed Te ...
-
Territory Manager
1 week ago
Boston Scientific Corporation Mascot, Australia**Territory Manager - Interventional Oncology - NSW**: · - Remote Eligible: Hybrid- Territory: AustraliaTerritory Manager - Interventional Oncology - NSW · **ABOUT THE ROLE** · Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced me ...
-
General Manager, Ground Handling Sydney
1 week ago
dnata Sydney Kingsford Smith Airport, Australia**OVERALL PURPOSE OF THE POSITION** · The General Manager, Ground Services (SYD) will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations at Sydney International Airport, with a focus on safety, service delivery, efficie ...
-
Territory Manager
1 week ago
Boston Scientific Corporation Mascot, Australia**Territory Manager - Interventional Oncology - VIC**: · - Remote Eligible: Hybrid- Territory: AustraliaTerritory Manager - Interventional Oncology - VIC · **ABOUT THE ROLE** · Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced me ...
-
dnata Sydney Kingsford Smith Airport, Australia**OVERALL PURPOSE OF THE POSITION** · The General Manager, Ground Services (Regional Ports) will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations with a focus on safety, service delivery, efficiency and cost effective ...
-
Territory Manager,
2 days ago
Boston Scientific Corporation Mascot, Australia**Territory Manager, - Sydney South**: · - Remote Eligible: Remote in Country- Onsite Location(s): Mascot, NSW, AU**ABOUT THE ROLE** · Core objective of this role is to support the Urology division in achieving sales targets, goals and objectives of the division: to aid the achie ...
-
Territory Manager, Urology
5 days ago
Boston Scientific Corporation Mascot, Australia**Territory Manager, Urology - Sydney South**: · - Remote Eligible: Remote in Country- Onsite Location(s): Mascot, NSW, AU**ABOUT THE ROLE** · Core objective of this role is to support the Urology division in achieving sales targets, goals and objectives of the division: to aid t ...
Customer Relationship Manager - Mascot, Australia - Marken
Description
Description
Title:
Customer Relationship Manager
Job Purpose:
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities:
Requirements:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
