Intake Officer - Melbourne, Australia - Mecwacare

Mecwacare Melbourne, Australia

Found in: Talent AU C2 - 1 week ago

Full time

Description

Intake Officer - In Home Care

The Intake Officer has a key role in providing clients, caregivers and other stakeholders with information about mecwacare services. This role is responsible for the setting up of new services, scheduling of client assessments and responding promptly to all enquiries and new referrals. The Intake Officer will ensure a responsive and proactive intake experience for prospective clients, their families and referring agencies to provide excellent customer service to continue to grow mecwacare's client base. This also includes the promotion of mecwacare services.

What you bring:

Demonstrated excellence in customer service.
Demonstrated attention to detail in administrative tasks.
Ability to work in a fast-paced environment.
Experience in Microsoft suite of programs and database programs.
Excellent written and verbal communication.
Previous experience working in the My Aged Care (MAC) portal.
Carelink+ experience/knowledge.
Knowledge of and experience in a range of funded programs e.g., HACCPYP, NDIS, Department of Veterans Affairs (DVA) etc.
Sound knowledge of community service principles and processes.

What we offer:

Training and Development opportunities.
Salary Packaging and Meals Card – NFP benefits.
Career Progression Opportunities.
Board Scholarships and Employee Awards.
Employee Assistance Program

About us:

mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 3000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

All successful applicants will need to have and/or undergo a successful Police check

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