Collections Officer - Mulgrave, Australia - Nissan Australia

Nissan Australia

Verified Company

Mulgrave, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no:
EY3TX

Work in a HYBRID model with a close knit and collaborative team

WEEKDAYS ONLY

MULGRAVE location
Join a SUPPORTIVE team with ongoing learning and development

The Opportunity:

Due to an internal promotion, Nissan has a fantastic opportunity to join a high performing team in their Collections Dept.

This Fulltime role is in the early-stage collections team where accounts are worked as a portfolio ensuring that the best solution is given for the customer.

Collections actions must remain customer centric and with a positive brand.

Also part of this role is the management of the accounts that have been issued to external mercantile agents and the relationship between them and Nissan, ensuring that there is still a positive brand image in the later stages of collections.

Drivers:

Drive first call resolution and offer customer the best solution that meets their financial obligations
Adhere to the Collections Debt and NCCP consumer guidelines.
Supporting the department delinquency by contributing individually to the business target.
Ability to work on more complex collection accounts and propose solutions
Seek approvals when required for further collections actions/costs

About you:

Customer focused with superior communication skills and the ability to learn & adapt to new systems
Knowledge of debt collections in financial services, utilities or services.
Passionate about high performance and exceeding business expectation.
Ability to deal with complex collections accounts and external mercantile agents
Ideally, you can work 8.30am 5pm, however this is flexible and can be negotiated

About Us:

Founded in 2008, employing over 200 staff nationally with Head Quarters based in Melbourne

We offer financial service solutions for Nissan, Infiniti, Renault, Mitsubishi and Skyline across Australia and New Zealand supporting customers to achieve vehicle ownership and offering dealers superior valued service

About the Journey:

Have a Go:
Taking initiative and challenging the way we do things. Striving for breakthrough strategies, excellence and continuous improvement with clear and measurable outcomes

United:
We share our objectives, generate strength through trust and transparency and work as a team to deliver results

WHAT YOU NEED TO DO NOW:

Applicants will be required to provide evidence of their eligibility to work in Australia, and be required to undertake police and basic credit checks as a condition of employment.

Nissan is proud to be a Circle Back Initiative Employer and will acknowledge all our applicants. Your interest in Nissan is valued and if not this role, there may be one in the future.

LET'S POWER OUR FUTURE TOGETHER
- _ Published on_ 14 Feb 2023, 10:43 PM