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    Service Scheduler - New South Wales, Australia - AUTOrecruit

    AUTOrecruit
    AUTOrecruit New South Wales, Australia

    1 week ago

    autorecruit background
    Full time
    Description

    Our client is renowned for delivering exceptional customer service and automotive excellence. They have a strong history behind this exclusive brand and offer a rewarding, employee-focused culture.

    As a Service Scheduler, you will be responsible for the overall planning of service appointments, alongside providing general support to the service department as required.

    Your responsibilities will include:

    • Schedule service appointments in-line with workshop capacity.
    • Estimates time needed for each service job order, buffer times regarding unexpected services and parts needs.
    • Manage customer and vehicle data.
    • Monitor and assist with open repair orders with Advisors including parts back orders to efficiently book in vehicles.
    • Support frontline Advisors as required.
    • Manage loan vehicle bookings and fleet management.
    • Proactively contacts customers (e.g. outbound calls).
    • Prepares parts orders in preparation.
    • Informs the Service Advisor in case of postponement of fixed parts delivery / fixed service appointment.
    • Provides leave cover for Service Advisors when required.
    • Assists with CRM duties as required.

    Key Requirements for this position include:

    • Previous experience in a similar role, preferably within the automotive industry.
    • Proficiency using Microsoft programs (Word, Excel & Outlook) as well as internal DMS (currently Titan) and PAG IT systems.
    • Exceptional written and verbal etiquette.
    • Able to manage large amounts of data with high accuracy.
    • Proficient in multitasking and prioritising workload.
    • Impeccable personal presentation.

    If you consider yourself as somewhat of an organisational guru, who thrives on accuracy, and is eager to join a renowned automotive dealership, we encourage you to reach out to us

    For further information please contact Chris Fowler on quoting job number AC7492. Applications, queries and expressions of interest can be forwarded by email to

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