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    Service Design Manager - Canberra, Australia - Softtest pays pty ltd

    Softtest pays pty ltd
    Softtest pays pty ltd Canberra, Australia

    Found in: Talent AU C2 - 1 week ago

    Default job background
    Full time
    Description

    Australian Citizens With NV1 Clearance residing in Australia only respond

    • Contract start ASAP to 6 months, 2 x 12 months extensions.
    • Australian Citizen, NV1 Clearance, Canberra role.

    Send your responses to

    Required Skills and Experience:

    A minimum of 5 years of experience in IT Service Design including Incident and Problem Management.

    5 years + experience within the Defence Industry and hold a firm understanding on the internal workings of Defence ICT and the ITIL framework.

    ITIL v3 or v4 certification

    Management skills for overseeing and coordination of a support team in relation to incident and problem management;

    Proven client relationship management and able to translate technical issues into clear business English.

    Attention to detail with the ability to create high quality documentation and procedures.

    Practical knowledge of Configuration, Asset, Incident, Problem and Change Management (ITIL V4 practices).

    Practical knowledge of Monitoring, Event and Service level Management implementation (ITIL V4 practices).

    Knowledge management (ITIL V4 practices).

    Strong communication, interpersonal and negotiation skills with demonstrable experience of presentation and engagement with stakeholders, projects and business areas.

    Desirable Skills and Experience

    Experience working within the Defence environment.

    Previous experience in a team leadership support role.

    Experience within High Priority Incident management.

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