- Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development
- Lead, empower and motive team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes
- Facilitate, lead, and encourage training and development in accordance with EML philosophy
- Monitor, evaluate and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
- Effectively manage team resources and priorities
- Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
- Implement business strategies that drive outcomes and facilitate achievement set goals and targets
- Develop teamwork within own department and across the organisation
- Resolve disputes, complaints, and escalations effectively
- Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results
- Demonstrated experience in building effective and professional client relationships
- Exceptional time management, communication, and interpersonal skills
- Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
- Have demonstrated experience and a passion for building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
- Excellent knowledge of injury management, premium calculation and cost of claims
- Experience in managing claims under the Safety Rehabilitation and Compensation Act 1988 desirable.
- Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous.
- A vibrant, collaborative innovative team culture
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to annual company incentive scheme
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
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Team Leader - Canberra, Australia - EML (Employers Mutual Limited)
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Description
THE OPPORTUNITY
We are looking for Team Leader to join our Workers Compensation team in Canberra .
You will be responsible for leading your team, managing quality, workflow and driving a positive culture across this challenging portfolio. Working as part of the broader leadership team, you will also work with your team to deliver a world class customer experience to support our customers at their greatest time of need.
As part of our diverse team based in Canberra , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This will be a Permanent Full Time position commencing Immediately based in the Canberra, with flexibility to work from home.
YOUR RESPONSIBILITIES
Your responsibilities include but are not limited to:
ABOUT YOU
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
EML provides career opportunities and great employee benefits, including :
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
