Ben Franco

Hello and thank you for taking the time to consider my application. I am a highly motivated individual with a passion for providing exceptional customer service. With previous experience in customer-facing roles, I am skilled in responding to inquiries, resolving issues, and ensuring that customers have a positive experience. I am a patient and effective communicator, able to listen attentively and respond to customer needs in a timely and professional manner. As a part-time employee, I am committed to being flexible and adaptable to changing schedules and demands. I am also dedicated to creating a welcoming and inclusive environment for all customers, and believe that building strong relationships with clients is key to success in any customer-facing role. Thank you for your consideration, and I look forward to the opportunity to contribute my skills to your team.

Relevant Experience:

Business Operations Associate - Crio.do (August 2022 – February 2023)

• Managing a 15-member customer support team
• Creating and executing team rosters 
• Generating analytical dashboards based on business requirement
• Produced an employee rewards and recognition scheme

Kitchen manager - Aavi Restaurant (June 2021 – July 2022)

• Managing online and offline customer orders.
• Keeping accounts of and managing finances.
• Managing kitchen personnel
• Taking final calls on weekly specials
• Keeping accounts of and managing finances.
• Creating and implementing customer-engaging marketing campaigns
• Attending to customer grievances and proposing feasible changes to established processes

Front desk - Regional Sports Center (November 2020 – April 2021)

• Providing customer service (greeting customers, helping with product selection, processing their transactions)
• Maintaining customer records and 
• General housekeeping of the store and amenities

Bachelors of Commerce (Professional)