ASHOK KUMAR KONDURU

𝐃𝐞𝐚𝐫 𝐇𝐢𝐫𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐫

Lastly worked with AL Futtaim Company (LLC) UAE Dealer of (INGERSOLL RAND) as Master Technician where I write repair orders to record customer needs and concerns; adhere to standards in delivering effortless customer service and maintaining a healthy relationship.

I am keen to join your organisation due to its leading position in the industry, great organizational culture, spirit of innovation, professionalism that characterizes your firm and its employees. I am attracted to this role on account of the SERVICE ENGINEER, AFTER-MARKETING (We suggest you mention certain key areas that have attracted you to this position – organizational performance, values, challenges, best fit, etc.) that it offers.

𝐒𝐢𝐧𝐜𝐞𝐫𝐞𝐥𝐲,
𝐊. 𝐀𝐬𝐡𝐨𝐤 𝐊𝐮𝐦𝐚𝐫
𝐄𝐦𝐚𝐢𝐥 : 𝐚𝐬𝐡𝐨𝐤𝐫𝐚𝐣𝐮𝟔𝟐𝟔@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦

AL FUTTAIM COMPANY (LLC) AS MASTER TECHNICIAN (APR 2022-PRESENT)
 Facilitating and managing end-to-end tasks and preparing the department's work programs, annual plans, and objectives.
 Generating detailed service reports and submit to manager as per company policies and parameters.
 Monitoring call volumes and maintaining forecasting models to ensure staffing levels are correct.
 Adhering to standards in delivering effortless customer service and maintaining a healthy relationship.
 PDI of the compressor before delivering unit to the customer site.
 Instruction to customer maintenance team regarding safety instructions while working.
 Resourcefully writing repair orders to record customer needs and concerns.
 Perform in erection and commissioning jobs in oil & gas rigs and industrial sites.
 Attending for preventive maintenance, inspection, Chargeable servicing, warranty jobs and breakdown activities on field.
 Troubleshoot mechanical & electrical problems of compressors air units.
 Execute workshop activities in AFC work shop.
 Preparing of work and time schedules of the different service orders.
 Dismantling, Over-hauling service, Reassemble, Testing and troubleshooting of compressors activities
 Perform AIREND overhauling of (INGERSOLL RAND, GARDNER DENVER, ATLAS COPCO AND QUINCY) Brands.
 Servicing, Troubleshoot, and overhauling of piston single / multistage low & high pressure compressors.
 Troubleshooting, Servicing and overhauling of pneumatic tools.
 Overhauling of Aro pumps.
 Spare parts recommendation to customers for different service levels or periodic service intervals.
 Providing support and guidance with complaint handling and expressions of dissatisfaction and attempting to seek
resolution at thefirst point of contact. Ensure all emails are responded to internally and externally within the specified timeframe.
      An insightful front-runner with a proven track record of providing support within an organization. Brilliantly capable of producing top- notch work, handling a wide range of highly specialized functions. Proven ability in managing day-to-day service routines and procedures.
    
SOLAS MARINE SERVICES CO. (LLC) 
AS (SERVICE TECHNICIAN)
DEC 2020-FEB 2022  
 Ensured that service levels were maintained to the highest degree and paid attention to client care to ensure
that all visitorsreceived the highest quality of service and attention.
 Accountable for servicing, over-hauling, and troubleshooting of high-pressure breathing air compressors.
 Participated in the implementation of divisional and company initiatives and strategies.
 Prepared cylinder filling panels. (High to High, High to low).
 Took full ownership of calibrating, Bump test of C.O. (Carbon Monoxide) Monitor and H2S (Hydrogen Sulfide) monitors.
 Calibrated, bumped test, and serviced single and multi-gas detectors.
 Overhauled EEBD (Emergency escape breathing device) and SCBA (self-contained breathing apparatus).
 Ensured compliance with an established company and regulatory guidelines and procedures to provide high-quality
service andoutstanding customer care.
 Directed, administered, and controlled the operations and activities of facilities and programs in an assigned area.
 Held accountable for the installation of cascade system (Manifold, Low- and high-pressure hoses, cylinder racks, and compressor).
 Implemented location-specific and area quality goals and action plan to achieve quality standards.

MULTIVISTA GLOBAL LIMITED AS (SERVICE ENGINEER AFTER MARKET)
SEPT 2018-OCT 2020
 Delivered after Marketing support and Industrial site Erection, Pre-commissioning, and Commissioning of Screw and
reciprocatingcompressors.
 Ensured site Erections, Pre-commissioning, and general servicing of LPG Compressors.
 Successfully managed Industrial Electric screw compressors, Reciprocating (Piston) low/high-pressure single stage
and multistagecompressors.
 Attended warranty jobs and breakdown activities onsite.
 Troubleshoot mechanical & electrical problems and over-hauling screw compressors and reciprocating single stage
and multistagecompressors.
 Followed up with service engineers and preparing of spares quotation; Customers for spares business, feedback of
service andoutstanding payment
 Used various strategies and tools to provide effective solutions to customers' concerns.
 Communicated with clients, engineers, and other technicians to ensure services were delivered effectively.
 Held accountable for scheduling and visiting sites for hourly services & AMC and maintaining a service data record for
future action.Supported customers & emergency breakdown services and maintained good relationships with customers.

 * Completed Diploma in Mechanical with 80% from Swami Vivekanand University,Sagar, Madhya Pradesh) in - 2018.
* Complete ITI in Diesel Mechanic with 83% (Distinction) from GOVT - Industrial Training Institute for Minorities, Punganur, Chittoor,Andhra Pradesh -in 2015.
*  Passed SSC from Z.P. HIGH School Charala, Chittoor, (Andhra Pradesh) in 2013.