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    Customer Service Supervisor - Melbourne, Australia - Brimbank City Council

    Brimbank City Council
    Brimbank City Council Melbourne, Australia

    4 weeks ago

    Default job background
    Part time
    Description
    • Starting from $54.35 per hour
    • Permanent Part Time position (0.5 FTE)
    • Exciting opportunity to join one of Melbourne's largest municipalities.

    Located in the centre of Melbourne's growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.

    Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.

    Every person working for Brimbank City Council shares our aspiration to make our City the best it can be

    We are currently seeking a Part Time Permanent staff member to join our team based at our Leisure Centres in Keilor Downs and Sunshine.

    The role

    Reporting to the Customer Service and Sales Unit Manager, we are seeking a Customer Service Supervisor who can bring their skills and experience for:

    • Delivering industry best customer service systems, procedures and practices that are aligned to Council policies and practices
    • Leading the customer service team in achieving community first outcomes across Brimbank Leisure Centre
    • Maximising efficiencies across customer service processes and procedures
    • Building on a team culture focussed on creating memorable customer experiences and focussed on membership retention

    To be considered you will have:

    • Local government and/or Leisure Services experience is desirable
    • Experience managing teams in customer facing roles
    • Development of systems, processes and efficiencies to maximise our interactions with customers

    Benefits of working at Brimbank include:

    • Complimentary access to Brimbank Leisure Centre facilities
    • Wide spread of working days and hours to allow for flexibility
    • Regular access to professional development opportunities
    • Make a positive impact to your local community
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