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    Site Reliability Manager - Melbourne, Australia - AKQA

    AKQA
    AKQA Melbourne, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    The AKQA Managed Services team provides customer experience platform management and cloud environment support solutions, DevOps engineering, and consulting services that support our clients' ecommerce platforms and associated business operations. There is an exciting opportunity to join the AKQA Managed Services team in a newly created role, being a crucial part in expanding their core services and solutions.

    As a Site Reliability Engineering Manager (SREM), you will have a key role in ensuring the reliability, scalability, and performance of our clients' digital platforms and CX applications. This position demands a unique blend of software engineering skills, operational acumen, and dedication to fostering a culture of site reliability within the organization. You will assist development teams, customer platforms, and promote the Site Reliability mindset through knowledge sharing, continuous learning, and technical certification support.

    At AKQA Melbourne, you will thrive in an innovative and inclusive environment, surrounded by talented individuals in their respective fields. You will have the chance to learn and develop within a creative and technologically advanced team, with access to ongoing personal and professional growth opportunities.

    ROLE REQUIREMENTS

    • Design, implement, and support platform reliability, scalability, and performance throughout all phases of the SDLC
    • Provide assistance during operations such as deployments and testing in production and non-production environments
    • Offer technical support and oversee tasks from various agile teams across the region
    • Support the Delivery team with processes, frameworks, and tool sets that prioritize environment health engineering
    • Participate in the 24/7 service desk rotation to assist key clients across the region
    • Conduct root cause analysis for environment and application performance issues
    • Contribute to Incident Reports and Monthly Operational Reports
    • Identify areas for improvement through analysis and provide recommendations
    • Help plan and coordinate platform environment updates
    • Contribute to defining DevSecOps best practices and operational standards
    • Collaborate with developers to ensure new environments meet client requirements and comply with established standards and regulations
    • Develop strong relationships with key personnel across studios, clients, partners, and teams
    • Promote a dynamic and diverse engineering culture through internal presentations and knowledge sharing

    QUALITIES AND CHARACTERISTICS

    • 3-5 years' experience in a similar role
    • Proficiency with Azure, AWS, DevOps, AWS CloudFormation, Terraform, Helm, etc.
    • Knowledge and hands-on experience with tools like New Relic, Dynatrace, Splunk, etc.
    • Familiarity with GIT, Bitbucket, Jira/Confluence, New Relic, and Cloudflare
    • Experience in deploying resources using Python and PowerShell scripting languages
    • Self-motivated and committed to achieving tasks efficiently and effectively

    AKQA is an Equal Opportunities Employer that values diversity as crucial to providing clients with the best solutions. We are dedicated to nurturing an inclusive work environment. Your background or characteristics will not impact our hiring decisions. If you require accommodation due to a disability or special need, please inform us. We encourage applications from Aboriginal, Torres Strait Islander, and Indigenous individuals. Join us in this role!

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