- 2+ years of leadership experience in a customer service industry preferred
- Degree in Computer Science, Electrical Engineering, Mechatronics or other related fields is a plus
- 2+ year of experience in a technical role
- Experience managing direct reports
- Ability to work with steady composure while under pressure in a deadline driven environment
- Exceptional written and oral communication skills
- Ability to coach and cultivate a successful team
- Establish and maintain an encouraging and cooperative working environment
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Flexible schedule and availability for assisting team
- Lead by emanating positivity and accountability
- Manage a high-profile, engineer level support delivery team to provide effective solutions, meet deadlines and quotas, and ensure SLAs are met on time with precision and quality performance
- Maintain in-depth technical knowledge of company products, complex databases, and high-level technical processes
- Ability to multitask technical responsibilities with other ongoing projects
- Being hands on and performing some of the team tasks to maintain a strong understanding of the challenges faced and search for efficiencies
- Ensure coverage of phone and ticketing queues where agent responsibilities include analyzing, diagnosing, and troubleshooting product performance service issues
- Continuously evaluate day-to-day performance of direct reports for accuracy, process adherence, and compliance
- Conduct interviews, hire, and train new employees
- Mentor, evaluate, and develop direct reports
- Provide guidance for employees on policies and procedures
- Own end-user escalations and see them through until resolution is achieved
- Closely interact with higher level support teams and other technical leaders to share knowledge and establish interdepartmental processes
- Create new knowledge base articles and update them as processes evolve
- Assess and refine the technical support staff experience to maximize efficiency while maintaining a high level of positive motivation
-
Product Manager Travel Industry
1 week ago
Travel Trade Recruitment Melbourne City Centre, AustraliaUp to $80000 per annum + + super + Hybrid · Melbourne CBD, Victoria · - Product/Commercial, Travel Agent · - Permanent · 5390SJ2 · Favourite · My client is a very respectable, well known travel industry leader who prides themselves on their touring and FIT products. · **JOB DESCR ...
-
Chubb INA Holdings Inc. Melbourne, AustraliaChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance ...
-
Chubb Docklands, Australia**Your Role**: · Working in conjunction with the Industry Practices Property Product Manager to profitably grow and develop the Industry Practices Property portfolio in line with the agreed plan and objectives. Provide support and guidance to underwriting staff to enable them to ...
-
Product Industrialization Manager
2 weeks ago
ALSTOM Dandenong, AustraliaReq ID:414239 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
-
Product Industrialization Manager
1 week ago
ALSTOM Dandenong, AustraliaReq ID:424726 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
-
Product Industrialization Manager
14 hours ago
ALSTOM Dandenong, AustraliaReq ID:424726 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...
-
pwc Melbourne, Australia Full timeJOB DESCRIPTION · Our External Audit team provides a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large ASX-listed agencies. Our clients are often well known brands and many have broad international reach. We focus o ...
-
Tesla Melbourne, Australia Full timeWhat to Expect · An Associate Energy Systems Support Engineer provides technical support for Tesla's Industrial Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit ...
-
Product Owner
3 weeks ago
A2B Australia Melbourne, AustraliaWe are seeking a highly motivated and experienced Product Owner to join our team at A2B, a leading Australian ASX listed Company in the personal transport industry. As a Product Owner, you will play a critical role in maximizing the value of our products and ensuring their alignm ...
-
Product Development
3 weeks ago
Automotive Recruitment Australia Melbourne, AustraliaAutomotive Industry · - South Eastern suburbs · - Great team and culture · Our client develops custom braking solutions for a range of manufacturers and engineers for the automotive, light truck and trailer sectors. Currently they are seeking to appoint a product specialist to th ...
-
Product Manager
2 weeks ago
Sharp & Carter Melbourne, AustraliaWork for a Genuine Industry Leader · - Newly created position impacting Product growth · - A fantastic workplace culture, providing genuine progression · **About the Business**: · The Victorian Chamber of Commerce & Industry are the most influential, independent business body in ...
-
Sales Consultant
3 weeks ago
BMS Performance Australia Pty Melbourne, Australia**Sales Consultant - Food and Beverage Manufacturers** · - Up to 120k base + 20k+++ Commission + 14k Car Allowance (w/ fuel card and tolls) + Super · - Melbourne metro and north Focus · - Positive and friendly culture · - Supportive management team · **The Company** · A true mark ...
-
Product Manager
2 weeks ago
Talent International Melbourne, Australiaaustralia melbourne permanent asap start | port melbourne locationAre you a visionary Product Manager with a passion for telecommunications and technology? Our industry leading Client is seeking a highly motivated and experienced Product Manager to spearhead their product develop ...
-
Account Manager External
1 week ago
Brenntag Melbourne, Australia**ACCOUNT MANAGER EXTERNAL (AGRICULTURAL/INDUSTRIAL)**: · Our team in **Melbourne** currently has an opening for a **Account Manager External (Agricultural/Industrial)** · **YOUR ROLE & RESPONSIBILITIES**: · Responsible for managing a portfolio of customers, improving and develop ...
-
Warranty Administrator
1 week ago
Onetrak Melbourne, Australia**The role**: · We work across a range of exciting brands and industries. This is a newly created role to work with our dynamic Product Support team. · You will provide product support and warranty administration including Onetrak service contracts, customer fleet performance rep ...
-
Technical Product Manager
2 weeks ago
Adecco Melbourne, AustraliaLocal & Global exposure with opportunities to learn & develop · - A pivotal role with an established industry leader. · - Permanent Full-Time position with competitive remuneration package. · My client is seeking a talented Product Manager to join their team in Melbourne. As a Pr ...
-
Product Manager
3 weeks ago
Miller Leith Melbourne, Australia**The Company** · Join a leading Australian manufacturer of quality branded consumable products used in the industrial, consumer, mining, and construction markets. · Our client is a Fortune 200 global industrial manufacturer of value-added consumables and specialty equipment with ...
-
Product Manager
3 weeks ago
mexec careers Melbourne, AustraliaProteins · - Leading Products · - Lab to industry · **The Company** · Our client is an industry-leading supplier of the Australasian life sciences market, with a portfolio of cutting-edge genomic, protein science, cell biology, and automation technology solutions. · **The Opportu ...
-
Product Manager
3 weeks ago
Saunders Lynn and Company Melbourne, AustraliaStep up to a Marketing Manager role from product management · - Scope out new markets and drive NPD with engineers and production teams · - $110K + Car Allowance + Super + Bonus (negotiable on experience) · - **Classic 4 P's marketing with flexible working**: · - **South East/Bay ...
-
Production Executive
2 weeks ago
VicScreen Melbourne City Centre, AustraliaABOUT THE OPPORTUNITY · We're looking for a Production Executive to join us for the ride in this fixed term, 2-year role. · Reporting to the Head of Content Investment and nestled within VicScreen's dynamic Content and Talent team, the Production Executive will identify, develop ...
Associate Manager, Technical Support, Industrial Products - Melbourne, Australia - Tesla
Description
What to Expect
The Associate Manager, Technical Support -Industrial Products will manage a team that will be responsible for maintaining Tesla's Industrial Energy products.
This includes providing phone support to installers, pro-actively monitoring the fleet, resolving customer issues and assuming ownership of concerns until a resolution is achieved. It will be necessary to collaborate with other departments such as Customer Account Management, Field Service, IT, Customer support, and developers to find appropriate resolutions. Other responsibilities include handling escalations, technical content for knowledge base article, support training content as well as special projects related to the continued planning of the future support model.
Ability to adapt to a dynamic and changing support environment, contributing innovative ideas and creative thinking to aid the development of the team is a must.
The ideal candidate must want to be an agent of change and positive influence toward building on innovation and capability of Tesla's internal Technical Support team.
What You'll Do
What You'll Bring