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    APS5 Complaints Officers - Hobart, Australia - Chandler Macleod

    Chandler Macleod
    Chandler Macleod Hobart, Australia

    3 weeks ago

    Default job background
    Full time
    Description

    Our client is seeking to engage APS5 Complaints Officers.

    Location: MULTIPLE    (Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA, Darwin NT)

    Contract Length:     Start – 20/05/2024, End -22/05/2026, with option to extend up to 6 months

    Eligibility/Security Requirement:Ability to obtain Baseline Clearance


    Duties:

    • Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
    • Managing a caseload of complaints or reportable incidents.
    • Assessing and escalating cases for investigation and other action.
    • Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
    • Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
    • Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

    Your profile will demonstrate:

    • Demonstrated experience in similar roles.
    • Experience with disability, regulatory bodies and government are highly advantageous.
    • An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

    If you feel you are a suitable candidate submit your application by hitting "Apply for this job".

    Please Note – The due date for this submission is 18/04/2024.

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