Customer Care - Wantirna, Australia - Engage Talent Pty Ltd

Engage Talent Pty Ltd

Verified Company

Wantirna, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

The Company
A rare opportunity has become available to join a global FMCG market leader.

This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products.

With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care Representative.

The Role
Reporting to the Customer Service Manager, this role will see you looking after:

Primary point of contact for customers
both internal and external
Day to day management of orders and taking ownership of related logistics requirements
Processing queries, returns and order status through CRM
Trouble shooting product issues
Proactive calls to consumers to follow up on order satisfaction, assess and improve their user experience and upsell products.
Working with the sales team, warehouse and transport providers to ensure all orders are delivered on time and meet expectations
Handle stock availability and pricing enquirers as required.

Preferred Experience

Experience working within the consumer goods/logistics/distribution sector preferred
Previous order processing & problemsolving experience
Experiencing handling a high volume of enquiries
Exceptional communication and customer service skills
The ability to multitask and prioritise
Team player who is committed to their customer service career