Service Delivery Lead - Eveleigh, Australia - NSW Government -Department of Education

NSW Government -Department of Education
NSW Government -Department of Education
Verified Company
Eveleigh, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

Ongoing/ Full-Time
-
Location: Eveleigh

About the Department of Education


The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education


The department is looking for a hands-on Service Delivery Lead to meet operational and strategic objectives and optimise customer service outcomes and user experience.

Our hard-working, driven and focused Service Delivery team within NSW Department of Education is constantly evolving, achieving, and thriving to deliver great results by listening to the business and customer needs.


About the role

  • The Service Delivery Lead supports the endtoend service availability, integrity and stability across IT services through the execution of best practice service management processes.
  • The role contributes across Service Delivery in relation to: performance of technical services; capacity and demand management; implementation of new services; the efficiency of delivery; technical reporting; operational risk remediation; identification and remediation of underlying problems; and the communication of the availability of services.
  • The role contributes to a customerfocussed culture by collecting, formatting, analysing and interpreting data and information to inform the continuous improvement of service delivery to endusers.

Essential requirements of the role

  • Information Technology Infrastructure Library (ITIL) certification or equivalent experience

Key knowledge and experience
***- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.


Benefits

  • Opportunity to make a difference at Department of Education
  • Flexible worklife balance
  • Competitive salary
  • 35 hour week

How to apply


Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role.


Closing date: 10 May 2023 at 11:59pm.

  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._
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