Digital & E-commerce Manager - Rydalmere, Australia - Expo Centric

Expo Centric

Verified Company

Rydalmere, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Expo Centric Pty Ltd is a full-service experiential agency dedicated to bringing brands to life.

Our core business is the design and building of custom integrated brand structures for trade shows, shop and office interiors, specialty retail spaces and events.

We have designed, created and managed award-winning exhibition stands for clients from a wide range of industries in Australia and internationally.

We work harder, jump higher, think more laterally, share more risk and are characteristically more willing to develop solutions for customers that push boundaries and deliver outcomes that our clients may not have thought possible.

The Digital & Ecommerce Manager is responsible for managing online businesses on e-commerce platforms and is accountable for the brand's overall reach.

The one who creates a company's online business strategy analyses data and prepares reports that show how online business is doing.

Generates more traffic to our website and improves conversion rates and increases overall sales. Provide leadership and assistance across departments to develop, coordinate, and implement sound commercial, compliance, and productivity objectives and practices.

Responsibilities:

Manages daytoday operation of E-Commerce Business
Drives sales performance of E-Commerce Business
Develops and executes comprehensive promotional campaignsCollaborates with content marketing and design teams to create suitable content for each stage of a customer's digital journey
Create and implement conversionimproving and salesdriving strategies that are aligned with the company's goal
Develop and implement E-Commerce policies and processes
Develop pricing strategies for the ecommerce store.
Drives KPIs and targets for the teams, working with the teams to hit and exceed their targets. This includes influencing and coordinating between departments and identifying areas and processes that put those targets at risk
Manages process documentation and reports preparation related to E-Commerce Business Management
Analyse internal data and web analytics
Handles inventory and returns management
Provides exceptional customer service to clients
Handles issues and escalations related to the ecommerce platform
Explore areas of eCommerce opportunity and be updated on retail trends and consumer habits to drive market share
Responsible for regularly updating the ecommerce site pricing, promotions, new products etc.
Market research and analysis
Software selection and recommendation
Hire and manage advertising, promotions, and marketing staff and oversee their daily activities.
Workflow management
Other Admin, Online Business Management, and Finance tasks as assigned

Key Skills:

Degree in Marketing, Business Administration, Advertising or a related field
A minimum of 5 years of experience in a commercial role or equivalent
With an industrial design background
With B2B international online experience
Expert with the following platforms: Shopify, WooCommerce, WordPress and HubSpot
Expert in digital advertising
With graphics and design background
With experience in pricing management
With experience in product photography
Knowledge of inventory management is preferred
Experience in working in an international company is preferred
With a high level of attention to detail including a proven ability to manage multiple, competing priorities simultaneously.
Creative and strategic thinker with a strong customer orientation
Excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders