Jobs
>
Brisbane

    Technical Support Engineer - Brisbane, Australia - Red Hat, Inc.

    Red Hat, Inc.
    Red Hat, Inc. Brisbane, Australia

    1 week ago

    Default job background
    Description

    About the job

    The Red Hat Enhanced Support team is looking for Technical Support Engineer to join us.

    In this role, you will be critical to the success of Red Hat cloud technologies by serving as a technical support for our solutions with SAP software running in public clouds. You will regularly collaborate with engineers and customer success colleagues from Red Hat, SAP, and our partners. You'll help to support and create solutions that allow enterprise IT customers to more easily install SAP on the Red Hat Linux Platform (RHEL). Work location is flexible. Red Hat has global offices and well-qualified home-based engineers will be considered.

    What you will do


    • Work with Red Hat partners and cloud providers to create joint solutions based on Red Hat Enterprise Linux (RHEL) and Red Hat OpenShift Container Platform


    • Test joint solutions with our partners and cloud providers preparing drafts for documentation


    • Provide technical support to Red Hat enterprise customers customers by responding to incoming calls, chat, and web-based inquiries


    • Partner closely with colleagues from Red Hat Sales to assist their understanding of the company's joint offerings with cloud providers


    • Regularly communicate and collaborate with Red Hat engineers who are onsite at SAP in Germany


    • Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal projects and initiatives


    • Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer teams

    What you will bring


    • 3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools


    • Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google, and Alibaba


    • Experience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc.


    • Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python


    • Troubleshooting and debugging skills; passion for problem-solving and investigation


    • Ability to work with minimal supervision with a globally-distributed team of engineers

    #LI-EG1

    About Red Hat

    is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

    Diversity, Equity & Inclusion at Red Hat

    Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

    Equal Opportunity Policy (EEO)

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

  • Humanised Group

    IT Support Engineer

    6 days ago

    Humanised Group Brisbane, Australia Full time

    The Company · Our client (internal IT) is based in the Eastern side of Brisbane and are one of the main industry players within the market. There is parking onsite with access to shops and retail outlets only a short walk away. · About the role: · You will be working alongside a ...

  • Knewin

    Technical Support Engineer

    4 days ago

    Knewin Brisbane City, Australia

    About the job The Red Hat Enhanced Support team is looking for Technical Support Engineer to join us. · In this role, you will be critical to the success of Red Hat cloud technologies by serving as a technical support for our solutions with SAP software running in public clouds. ...

  • Connect Personnel

    Technical Support Engineer

    6 days ago

    Connect Personnel Brisbane, Australia Full time

    Global Company Technical Role Great Career Path $100k package. This multi-billion dollar international business supplies to landmark Australian infrastructure construction projects. They are an innovative business that channels a significant portion of their revenue into research ...

  • Datacom

    Desktop Support Engineer

    4 days ago

    Datacom Brisbane City, Australia

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Due to continued growth within our team, we have mu ...

  • Hannahconsultants

    Network Support Engineer

    6 days ago

    Hannahconsultants Brisbane City, Australia Full time

    The Network Support Engineer is responsible for overseeing computer information network systems and making decisions on how to upgrade and improve systems, with responsibility for installing and configuring computer systems, diagnosing hardware/software faults, and solving techni ...

  • Alliance Airlines

    Technical Support Engineer

    1 week ago

    Alliance Airlines Brisbane, Australia Full time

    Permanent Full-Time position · Supportive & Dynamic team · Join Australia's fastest growing airline · At Alliance Airlines, we like to operate with a mantra of doing what is best for our people and clients. Through applying this, we have been able to achieve success and are looki ...

  • Humanised Group

    Senior Support Engineer

    5 days ago

    Humanised Group Brisbane, Australia Full time

    About the company · Situated on the north side of Brisbane but stillwithin5kms of the CBD, our client has been around for the last 15 years where they have built an impressive portfolio of clients within their niche space. · In recent years they have made a senior appointment whi ...

  • Zone It Solutions

    Operational Support Engineer

    1 week ago

    Zone It Solutions Brisbane, Australia Full time

    We are looking for Operational Support Engineer based in the Sydney / Melbourne / Brisbane location to join a global IT service provider for a permanent role. · Experience in technology operations best practices, including patching, maintenance, standard operating environments, a ...

  • Zone IT Solutions

    Operational Support Engineer

    1 week ago

    Zone IT Solutions Brisbane, Australia Full time

    We are hiring for the position of Operational Support Engineer (VMware). You will be responsible for providing technical support and troubleshooting assistance for VMware-based systems and technologies. · Requirements · 2+ years of experience in operational support or administrat ...

  • Zone It Solutions

    Operational Support Engineer

    6 days ago

    Zone It Solutions Brisbane City, Australia Full time

    We are looking for Operational Support Engineer based in the Sydney / Melbourne / Brisbane location to join a global IT service provider for a permanent role. · Experience in technology operations best practices, including patching, maintenance, standard operating environments, a ...

  • Humanised Group

    NOC Support Engineer

    1 week ago

    Humanised Group Brisbane, Australia Full time

    About the business: · A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide. · They have an impressive track record for growth but what is more impressive is how they treat t ...

  • Humanforce

    Product Support Engineer

    1 week ago

    Humanforce Brisbane, Australia Full time

    Who are we? · Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built st ...

  • Datacom

    Desktop Support Engineer

    6 days ago

    Datacom Brisbane, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Due to continued growth within our team, we have mu ...

  • XPT Software Australia Pty Ltd

    Desktop support engineer

    4 days ago

    XPT Software Australia Pty Ltd Brisbane, Australia

    Job Description · Detailed JD (Roles and Responsibilities) · Provide a professional and well-mannered telephone and face to face service for all enquiries. · Provide an effective interface between users and service providers supplying all necessary diagnostic information accordin ...

  • Datacom

    Desktop Support Engineer

    1 week ago

    Datacom Brisbane, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Due to continued growth within our team, we have mu ...

  • Humanised Group

    Senior Support Engineer

    6 days ago

    Humanised Group Brisbane, Australia Full time

    About the company · Situated on the north side of Brisbane but still within 5kms of the CBD, our client has been around for the last 15 years where they have built an impressive portfolio of clients within their niche space. In recent years they have made a senior appointment whi ...

  • Zone IT Solutions

    Operational Support Engineer

    5 hours ago

    Zone IT Solutions Brisbane, Australia Full time

    We are hiring for the position of Operational Support Engineer (VMware). You will be responsible for providing technical support and troubleshooting assistance for VMware-based systems and technologies. · Requirements · 2+ years of experience in operational support or administrat ...

  • Humanforce

    Product Support Engineer

    6 days ago

    Humanforce Brisbane, Australia Full time

    Description · Who are we? · Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 an ...

  • Zone It Solutions

    Operational Support Engineer

    1 week ago

    Zone It Solutions Brisbane, Australia Full time

    We are looking for Operational Support Engineer based in the Sydney / Melbourne / Brisbane location to join a global IT service provider for a permanent role. · Experience in technology operations best practices, including patching, maintenance, standard operating environments, a ...

  • Humanforce

    Technical Support Engineer

    1 week ago

    Humanforce Brisbane, Australia Full time

    Description · Who are we? · Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 an ...