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    Service Engineer - Sydney, Australia - Smith+Nephew

    Smith+Nephew
    Smith+Nephew Sydney, Australia

    Found in: Talent AU C2 - 6 days ago

    Default job background
    Full time
    Description

    Service Engineer, NSW

    Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

    The primary responsibility of the Service Engineer is to deliver outstanding technical support to SMITH & NEPHEW customers, executing on-site reactive repairs and preventative maintenance for SMITH & NEPHEW installed equipment.

    What will you be doing?

  • Deliver highly adaptable repair and maintenance support, with a focus on SMITH & NEPHEW contract customers.
  • Repair SMITH & NEPHEW equipment in compliance with internal, corporate, and external standards (e.g., IEC & AS/NZS 3551) while ensuring timeliness and cost-effectiveness.
  • Complete the training program to become qualified for service across franchises.
  • Execute Preventative Maintenance (PM) activities as per contractual obligations and internal procedures for customers under service contracts.
  • Support other Service Engineers in managing the whole ANZ PM program.
  • Exceed individual targets and Key Performance Indicators (KPIs).
  • Manage individual inventory, conduct ANZ stock cycle counts as scheduled.
  • Support the Operations Lead and Co-Ordinator's in state inventory management.
  • Cultivate strong relationships with customers, sales representatives, and hospital staff to align with SMITH & NEPHEW objectives.
  • Provide Technical Support over-the-phone.
  • Contribute to the revision and creation of internal procedures – striving for best in industry practice.

    • What will you need to be successful?

  • Demonstrates a positive and hardworking attitude towards teamwork.
  • Safely control and use a variety of tools and test equipment.
  • Has strong capability within standard computer systems (office package)
  • Advanced communication skills and ability to form and manage relationship with a diverse range of internal and external customers and colleagues.
  • Demonstrates the ability to work autonomously and exhibits effective time management.
  • An active learner
  • Demonstrates the capacity to understand systems/processes, approaching work and problem-solving with a systemic, rational, and methodical mindset.

    • To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

    You. Unlimited.

    We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

  • Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about on our website ( ).
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
  • Flexibility : Hybrid Work Model (For most professional roles)
  • Training: Hands-On, Team-Customized, Mentorship
  • Sustainability : Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our .

    • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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