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    Customer Service Engineer - Sydney, Australia - ignite

    ignite
    ignite Sydney, Australia

    Found in: Talent AU C2 - 5 days ago

    Default job background
    Permanent
    Description
    Customer Service Engineer

    Our Client a leading provider of scientific instruments and solutions, is seeking a skilled and motivated Customer Service Engineer to join their Sydney team.

    As a Customer Service Engineer, you will play a crucial role in ensuring the highest level of customer satisfaction by delivering exceptional technical support and service for our clients analytical instruments and systems.

    Responsibilities:
  • Provide on-site installation, maintenance, repair, and troubleshooting of instruments.
  • Responding to breakdown calls as required and participating in an out of hours standby rota and on weekends.
  • Preventative maintenance work on instruments;
  • At least 80% of your time both within Perth and interstate. Occasional travel to New Zealand and Oceania (including Papua New Guinea, New Caledonia & Indonesia) will also be necessary.
    • Requirements:
  • Educated in a relevant subject such as Electronic Engineering, Advanced Diploma and above.
  • Previous experience as a Customer Service Engineer or a similar role in the scientific instrument industry is preferred.
  • Strong technical knowledge and troubleshooting skills for analytical instruments.
  • Familiarity with techniques such as X-ray diffraction, particle size analysis, elemental analysis, or rheology is highly desirable.
  • Excellent communication and interpersonal skills with the ability to explain complex technical concepts to non-technical customers.
  • Proven ability to work independently and manage multiple tasks efficiently.
  • Strong problem-solving and analytical thinking abilities.
  • Willingness to travel domestically and internationally as required.
  • Holding, or be able to obtain a NSW or other states serviceman's radiation safety licence
  • IT literate with an aptitude for the implementation of complex analytical solutions
  • Ability to travel at short notice
  • Be able to work independently in the field and as part of a team
  • Hold a valid Australian Driver's License
    • Why Join Our Clients Team:
  • Our client is a global leader in scientific instrumentation, offering exciting opportunities for career growth and professional development.
  • You will be part of a dynamic team of experts passionate about delivering high-quality solutions to our customers.
  • They provide comprehensive training programs to enhance your technical knowledge and skills.
  • Competitive salary package and benefits.
    • The base salary for this position will vary depending on experience. Package includes allowances, superannuation and car.
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