Customer Service Team Lead - Pyrmont, Australia - efm

efm

Verified Company

Pyrmont, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Competitive Salary:
$85, ,000 + super + bonus.

As Australia and New Zealand's largest 4PL provider we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We're problem solvers that make life easier. We tailor solutions to meet our customers specific needs to give them control of their supply chain.

Don't miss this opportunity
We're looking to bring on a Team Leader within our Customer Service function in our Pyrmont office.

We are looking for genuine, passionate and outcome focused people with the ability to influence outcomes, be energetic, driven and motivated.

As a Customer Service Team Lead you will:

Be responsible for overseeing the achievement of team objectives and deliverables which includes; reducing duration of open customer queries, timely daily reporting, improve average first response times and of NPS
Proactively managing individual performance and career development of direct reports
Lead and develop a team of high performing individuals
Ensure Customer Service Team have clear role responsibilities and accountabilities that assist in the delivery of the overall department
Investigate and solve customer issues which may be complex or long standing problems that have been passed on by other team members
Handle customer complaints or any major incidents that arise with customer
Being involved in staff recruitment and appraisals
Training staff to deliver a high standard of service

Requirements:

Previous experience managing a team
Strong focus on achieving outstanding customer experience results
Ability to provide effective solutions to address customer needs
Passionate about leadership and mentoring teams
Previous exposure to CRM systems (e.g. Salesforce or similar an advantage)

Benefits

This is a fantastic opportunity to join an organisation that places value on your professional development and growth of our team within the business.

These benefits include:

Training and ongoing professional development
Internal advancement opportunities for high performers
Working with likeminded and passionate people in an environment that will support and challenge you
A corporate, professional, and supportive environment
Company functions and team building events

How To Apply?

If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you