Service Designers, Nsw, 6 Months - Sydney, Australia - Infopeople

Infopeople
Infopeople
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Service Design

  • Qualitative and Quantitative Research
  • Human Centred Design

Overview


This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools.

By working collaboratively with a range of stakeholders, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.


Key Accountabilities

  • Understand customer needs.
  • Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
  • Support the endtoend delivery of service design initiatives.
  • Contribute to the continuous improvement of operational procedures, user documentation and training materials.
  • Lead cross functional teams in a design led approach.

Essential Skills and Requirements:


  • Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent.
  • Can transform ideas into concepts and prototypes.
  • Strong experience in all facets of service design (service blueprints, service catalogue, service experience design, journey mapping, persona development, etc.)
  • Thrive in an environment that requires you to be able to think critically and creatively to solve problems.
  • Demonstrated experience in conducting user research, developing concepts and prototypes, testing with customers to ensure services and products designed are fit for purpose.
  • Previously worked in design sprints with tight turnaround times.
  • Enjoy stakeholder consultation & workshop facilitation across the HCD lifecycle.
  • Experience in planning and execution of both qualitative and quantitative research to support HCD projects.
  • Portfolio to demonstrate practical experience in endtoend service design initiatives and UX projects (e

g:
wireframes, UX concepts, journey maps, service blueprints).


If this sounds like you:


Infopeople - Ray Padis
3653194
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