Customer Outcomes Consultant - Perth, Australia - Bankwest

Bankwest

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Customer Outcomes Team are currently seeking driven, development focused colleagues to join our team in the following roles:

6/12-month secondment
Customer Outcomes Succession Pool

We're passionate and driven to make a difference - A place where you can achieve your personal best and be part of our high performing, values driven and inclusive culture.

Our values shape our culture and underpin the way we work every day. They're what we stand for and shape our behaviors, attitude and how we deliver on our purpose and vision.

Our Customer Outcomes Team has a focus on delivering on our customers' needs by providing quality products and excellent service.

The team work towards our purpose of improving the financial wellbeing of our customers and communities.

Customer Outcomes Consultants deliver amazing customer experiences that matter by:

Identifying customer needs and providing efficient, accurate and quality solutions across all customer segments.
Offering new solutions or service opportunities for customers including referrals to other specialists.
Resolving customer issues, complaints, and queries in a timely and professional manner.
Participating in community engagement and business development events.
Maintaining strong relationships with key stakeholders internally and externally.

What does a Customer Outcomes Consultant look like?

You build brilliant relationships with your customers, they come back asking for you.
You have a strong background of delivering amazing experiences to our customers.
You will support and improve our customers financial wellbeing.
FSRA and BOC accredited are desirable.

At Bankwest we support and encourage flexibility, so our people can meet their work/ life goals. We foster inclusion and acknowledge the value diversity brings to our people, customers and community.

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Advertising End Date: 15/05/2023