Customer Success Manager - Melbourne, Australia - Salt Recruitment

Salt Recruitment
Salt Recruitment
Verified Company
Melbourne, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

What will you be doing?

  • Lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts.
  • Act as the main point of contact, defining success plans with key deliverables, ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities
  • Collaborate with the sales team to achieve objectives and deliver an exceptional customer experience
  • Be the point of call for your existing accounts, managing queries & escalations to achieve resolutions

Who are you?

  • You come from the education industry, so you can understand the markets you will be targeting
  • You've had prior experience in customer success management
  • You value building strong, meaningful relationships with your clients and excel at gaining buyin for your plans and initiatives across a mix of stakeholders.
  • You will be comfortable presenting and delivering to csuite
  • You are a strong communicator & highly detail oriented with the ability to manage a portfolio of accounts

What are SOME of the Perks?

  • Work with one of the world's leading providers of technology solution
  • Flexible work arrangements
  • Competitive daily rate and leave entitlements (even for contractors)
  • Work for a company that cares for its employees and is listed on the World's Best Companies List
Salt is acting as an Employment Business in relation to this vacancy.


Job Information:


  • Job Reference: JO


  • Salary: AU$57

  • AU$615 per day
  • Salary per: day
Job Duration: 12 Months

Job Start Date: 01/02/2023


  • Job Industries: Sales
  • Job Locations: Melbourne
  • Job Types: Contract
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