Jobs
>
Melbourne

    Customer Response Officer - Melbourne, Australia - State Government Of Victoria, Australia

    State Government Of Victoria, Australia
    State Government Of Victoria, Australia Melbourne, Australia

    1 week ago

    Default job background
    Full time
    Description

    Job type:
    Full Time - Fixed Term

    Organisation:
    Department of Transport and Planning


    Occupation:
    Customer Service/Call Centre

    Reference:3675

    About the Role
    This is a Fixed term role until 22nd November 2024

    This position provides front line customer service on traffic and transport related enquiries and assists with activities relating to the management of the Victoria Road network.

    To access the Position Description, please click herePosition Outcomes
    To be an ideal candidate you should be capable of providing exceptional customer service, fostering connections and ease.
    Collaborate effectively, contributing to issue resolution.
    Exercise professional judgment in drafting correspondence and assessing traffic hazards.
    Demonstrate a team-oriented mindset, making a difference in challenging situations.

    Exercise professional judgment to respond to customer inquiries including: logging, classifying and actioning reported hazards and traffic signal and other equipment, faults from public, emergency services and Department of Transport's contractors, and assessing if issues have been appropriately rectified.

    Use conceptual and analytical skills to monitor and control a range of Traffic Management systems including SCATS, Streams, CCTV as well as investigation of alarms and reports from the public and other stakeholders, and recommending appropriate courses of action, under broad supervision.

    Exercise independent judgment to verify reported incidents, alarms, events and faults and monitor and operate an array of TMC systems, to provide appropriate responses and solutions on Department of Transport's behalf.


    • Accurately and articulately record customer enquiries and actions taken in the management of the road network.
    Work effectively with others to transfer knowledge and information and create a supportive and productive team environment.

    Implement lane closures, speed changes and deploy Department of Transport's Incident Response Service personnel to respond to on-road incidents, under broad supervision.

    Qualifications and Experience


    • Experience relevant to the role.
    What we offer
    Meaningful work making Victorian communities more accessible and liveable
    Professional growth and development opportunities across the department and the wider Victorian Public Services
    A hybrid working model focused on collaboration and teamwork
    Optimal work-life balance initiatives including flexible working arrangements
    Opportunity to work across multiple urban and suburban hubs
    We prioritise se the development of a safe and inclusive cultureCulture Value

    We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.

    At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.

    This empowers our employees to effectively contribute to our goals.
    How to ApplyClick the ' Apply ' button and follow the prompts.
    Applications should include a resume and a cover letter.

    Applications close11.59pm on 6th May 2024.For further information about the role please contactHolly Rees - Operations Lead at applicants may be required to complete a police check and may be subject to other pre-employment checks.

    Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

    Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.


    • Operations Lead Holly Rees
    • N/A#J18808Ljbffr
  • Origin Energy

    Response Officer

    3 days ago

    Origin Energy Melbourne, Australia

    12 month contract and permanent roles available · - 1st of May 2023 start date · - Melbourne based · **Working for us** · At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reac ...

  • Department of Education

    Incident Response Officer

    1 week ago

    Department of Education Melbourne City Centre, Australia

    **The Incident Response Officer role will**: · - liaise with police, security service providers and school leaders over alarm activations · - liaise and provide support with alarm system technicians working on sites* liaise with other emergency services in relation to emergencies ...

  • Department of Education

    Incident Response Officer

    1 week ago

    Department of Education Melbourne, Australia

    Location: Melbourne | CBD · Job type: Other · Organisation: Department of Education · **Salary**: $56,271 - $72,262 · Occupation: Customer Service/Call Centre · Reference: VG/DE/1714428 · The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV system ...

  • Department of Transport and Planning

    Incident Response Officer Dem

    1 week ago

    Department of Transport and Planning Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time · Organisation: Department of Transport and Planning · **Salary**: $74,581 - $90,740 · Occupation: Projects · Reference: 746 · **Position Outcomes** · **Personal Attributes** · On a personal level you will be able to: · - Provide in ...

  • Hearth Support Services

    Client Services Response Officer

    1 week ago

    Hearth Support Services Glen Iris, Australia

    Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life? · Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to ...

  • Department of Education

    Incident Response Officer

    1 week ago

    Department of Education Melbourne, Australia Full time

    The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises. · Ongoing - Full Time · The primary role of the Security Unit is to install, maintain, moni ...

  • SOS Security

    Security Control and Response Officer

    1 week ago

    SOS Security Melbourne, Australia Full time

    About Us : · Social Outcomes Security (SOS) is Australia's first social enterprise to operate within the security industry. We seek to provide ethical security services while creating pathways to employment for those from disadvantage, in particular people from refugee and migran ...

  • Talented Personnel

    Personal Assistant

    1 week ago

    Talented Personnel Melbourne, Australia

    Previous EA or PA experience required (construction industry preferred) · - $70-85k base plus super · - Moorabbin Location | 5 day in office role · Our client is a custom builder based in the south east. Due to growth, they are looking to expand their team with a personal assista ...

  • Talented Personnel

    Personal Assistant

    1 week ago

    Talented Personnel Melbourne, Australia

    **11th May, 2023**: · Our client is a custom builder based in the south east. Due to growth, they are looking to expand their team with a personal assistant/ office manager. · **About the role** · As the Personal Assistant/Office Manager, you will be responsible for managing the ...

  • Parliament of Victoria

    Electorate Officer

    6 days ago

    Parliament of Victoria Melbourne, Australia

    Electorate Officer (Grade 1)Moira Deeming Member for Western Metropolitan, Liberal Party · About the RoleElectorate Officers play an important role in providing services to the Victorian community. Reporting to the Member of Parliament that nominates you, your work will require a ...

  • Parliament of Victoria

    Electorate Officer

    1 week ago

    Parliament of Victoria Melbourne, Australia

    ELECTORATE OFFICER (OFFICE MANAGER) - GRADE 2 · IWAN WALTERS, MEMBER FOR GREENVALE · About the Role Electorate Officers play an important role in providing services to the Victorian community. Reporting to the Member of Parliament that nominates you, your work will require a high ...

  • Parliament of Victoria

    Electorate Officer

    3 days ago

    Parliament of Victoria Melbourne, Australia

    Electorate Officer - Digital and Communications Officer (Grade 2) · Ryan Batchelor, Member for Southern Metropolitan · About the Role · Electorate Officers play an important role in providing services to the Victorian community. Reporting to Ryan Batchelor, Member for Southern Me ...

  • Lunar Outpost

    Operations Manager

    6 days ago

    Lunar Outpost Melbourne, Australia

    Do you want to help shape the future of space exploration? There's a place for you at Lunar Outpost - Oceania, the industry leader in robotics and mobility platforms for the lunar surface. We are seeking a talented Operations Manager to help us create the future of lunar surface ...

  • Parliament of Victoria

    Electorate Officer

    3 days ago

    Parliament of Victoria Melbourne, Australia

    ELECTORATE OFFICER (GRADE 2) - BASED IN PRAHRAN · JOHN BERGER, MEMBER FOR SOUTHERN METROPOLITAN REGIONAbout the Role · Electorate Officers play an important role in providing services to the Victorian community. Reporting to the Member of Parliament that nominates you, your work ...

  • Parliament of Victoria

    Electorate Officer

    1 week ago

    Parliament of Victoria Melbourne, Australia

    Electorate Officer (Grade 2) - Based in Northern Metro · LAUREN KATHAGE MP, MEMBER FOR YAN YEAN · About the Role · Electorate Officers play an important role in providing services to the Victorian community. Reporting to Lauren Kathage, your work will require a high degree of tru ...

  • Parliament of Victoria

    Electorate Officer

    1 week ago

    Parliament of Victoria Melbourne, Australia

    Electorate Officer/ Communications (Grade 2) · Will Fowles, Member for Ringwood · We are seeking a highly motivated, personable and organised individual to join Will's electorate team. · About the Role Electorate Officers play an important role in providing services to the Victor ...

  • Parliament of Victoria

    Electorate Officer

    1 week ago

    Parliament of Victoria Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Parliament of Victoria · **Salary**: $80,227 - $91,726 · Occupation: Administration/Secretarial · Reference: VG/002483 · The Department of Parliamentary Services provides support to all Members of P ...

  • Parliament of Victoria

    Electorate Officer

    1 week ago

    Parliament of Victoria Melbourne, Australia

    ELECTORATE OFFICER (OFFICE MANAGER) - GRADE 3 · RYAN BATCHELOR, MEMBER FOR SOUTHERN METROPOLITAN REGIONAbout the Role · Ryan Batchelor is a new Labor MP for the Southern Metropolitan region in the Victorian Parliament's upper house. He is looking for an experienced and enthusiast ...

  • Parliament of Victoria

    Electorate Officer

    3 days ago

    Parliament of Victoria Melbourne, Australia

    Location: Melbourne | Southern Metropolitan · Job type: Full time · Organisation: Parliament of Victoria · **Salary**: Salary not specified · Occupation: Communications, Marketing and Media · Reference: VG/ · The Department of Parliamentary Services provides support to all Membe ...

  • Bespoke Career Management

    Executive Assistant/administrator

    3 days ago

    Bespoke Career Management Melbourne, Australia

    **Sector**:Business Support · - **Job Ref**:62851 · **About this role**: · This renowned architectural firm is a leader in innovative design and cutting-edge projects. As part of the team, you will have the opportunity to contribute to an exciting project that will shape the urba ...