Safer Gambling Support Manager - Sydney, Australia - Talent Web

Talent Web

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$100k package

Rotating monthly shifts
Days/Evenings/Nights (including some weekends)
Opportunity to make a real difference in people's lives

Reporting to the Patron Liaison Manager, as the Safer Gambling Support Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

Key Responsibilities:

Identify signs of gamblingrelated harm and assist guests in making informed decisions.
Manage customer relationships with tact and diplomacy.
Support the Group Manager Responsible Gaming in strategy development and implementation.
Communicate and enforce policies and procedures to maintain responsible gambling standards.
Ensure accurate and confidential management of exclusion orders.
Develop systems and reporting processes to monitor Responsible Gambling risks.
Lead team development and engagement, including coaching and mentoring.

Qualifications & Skills:

Experience in guest relations or Responsible Gambling programs, or relevant tertiary qualifications (e.g., social services, psychology).
Must have some experience of dealing with regulators, for example reporting to Liquor & Gaming NSW.
Knowledge of applicable laws and regulations.
Strong relationshipbuilding skills.

Requirements:

Ability to work shifts (days, evenings and nights rotating monthly), including some weekend shifts.
Level of physical fitness this is an active role requiring you to be on your feet all day.