Customer Service Representative - Parramatta, Australia - Sydney Water

Sydney Water

Verified Company

Parramatta, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work options:
Hybrid

Customer Service Representative - Metering Operations - Fixed Term Contract March 2025
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$73, Superannuation:

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Work from home in line with our Flexible Working Our Way policy:

Applications close 28th February 2024

About the role
Meter Officers within the Metering Operations team will have exposure to a variety of work activities.

Our team is responsible for providing quality service through the delivery of accurate and timely information for the purposes of billing.

The role will lead the operational delivery of services to customers through the provision of customer meter exchanges, metering operations, customer services and some data processing support.

The role is responsible for providing customer, metering support, as well as case management of customer enquiries relating specifically to metering enquiries.

This role is also responsible for accurately capturing and maintaining the data that generates Sydney Waters' revenue. Our role is to have the customer and community at the heart of everything we do.

The role of the Meter Officer is to deliver quality customer experiences. They do this by connecting with customers both internal and external, agreeing on solutions, and delivering outcomes. Through the delivery of service excellence, we build customer trust in Sydney Water.

Key accountabilities for this role include but are not limited to:

Capture and update customer, meter exchange and property systems data.
Interact with customers, process Customer Service Request.
Day to day contract activities for Meter Exchanges and Call out work orders.
Facilitate meter exchange contract services.
Analyse Meter Exchange work orders as requested.
Complete projects to improve work processes.
Understand and acknowledge specific safety requirements for our Meter Field Services work and contractor.
Responsible for weekly desktop safety audits of Contractor work orders.
Providing quality service through the delivery of accurate and timely information.
Efficient and effective customer meter exchanges, service requests and system property service updates.
Weekly audits of Contractor Financial claims.
Overseeing the reconciliation of up to 2000 work orders per week.

Skills and Qualifications:

Advanced Microsoft Excel skills
Experience in the Utilites industry or Customer Service environment is an advantage.
High level of computer literacy and experience with enterprise billing and customers systems (SAP) is an advantage.

Application Closing Date:28th February 2024