Service Advisor - Parramatta, Australia - Sydney Water

Sydney Water

Verified Company

Parramatta, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

6month Fixed Term Role offering flexible work options based out of Parramatta with a competitive base salary $89,900.

66 plus superannuation:
-
Deliver timely and professional first point of contact resolution for enquiries across Sydney Water:

Respond to client insights and enquiry analytics to continuously improve service delivery.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea.

We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Reporting to the Team Manager Advisory Services, you will deliver professional, timely and accurate management of staff and manager enquiries as the first point of resolution, across employee lifecycle activities and a range of multifunctional financial services.

In a high volume contact centre environment you will liaise with internal stakeholders and Sydney Water external suppliers supporting customer enquiries seeing you responsible for:

Provide prompt response to enquiries across all aspects of HR to line managers and employees including the full suite of HR policies, procedures, payroll, recruitment, employee relations, injury management and rehabilitation, learning and development and systems.
Provide front line support for Sydney Water Incident Recording and Learnings (SWIRL) system, ensuring record details are complete and accurately maintained throughout the lifecycle of an incident. This includes contacting incidents owners to obtain updates relating to the incident and ensuring they are progressing incidents in accordance with agreed SLAs. Respond to requests for SWIRL reports and prepare quarterly reports.
Provide prompt response to a range of multifunctional enquiries including management reports, facilities and tenancy services, purchase, procurement, and accounting enquiries for internal and external customers.
Provide quality customer service to managers and staff that consistently meets service standards and targets.
Provide the first point of contact and manage enquiries through to completion.
Escalate enquires as required and ensure that the client is kept informed and monitor progress until the enquiry is closed.

About you

This role will ideally suit a team member with HR background working in an advisory role, you will have demonstrated customer service skills, strong problem-solving abilities and experience working in a shared services environment where you can demonstrate a solid background in HR support services.

To be successful in this role you will need:

3 years' experience working in a shared services environment.
Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way.
An ability to provide information so that it can be easily understood.
Clear understanding of how escalation paths work while retaining accountability for the resolution of enquiries.
Ability to use a range of corporate systems including HR, Tenancy, Finance information systems including accessing, inputting, and compiling data.
Welldeveloped organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload

Application Closing date:
Midnight Friday 06th January 2023.
Please see the position description for the role's full accountabilities.