- Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in highly complex crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise.
- Responds to incidents during regular on-call rotations, including highly complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, making difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and driving automations for prevention of recurring issues through managing multiple workstreams and/or resources required for incident resolution (e.g., product teams and owners, organization leadership, engineering teams).
- Drives post-mortems and shares insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings to identify opportunities to adopt similar solutions that can prevent incident recurrence in similar systems, platforms, and products across organizations.
- End-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
- Maintains advanced knowledge and expertise as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across.
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 5 years technical experience in critical environments, network engineering, service engineering, or systems engineering
- OR equivalent experience.
- 5+ years technical experience working within Data Center Operations or distributed systems.
- Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
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Engineering Services Manager
4 days ago
City of Canada Bay Sydney, Australia**Permanent Full-Time Position - 35 hours per week**: · - **Participation in 9 day fortnight scheme**: · - **Competitive salary per annum + Super** · **About Canada Bay Council** · The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydn ...
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Engineering Services Manager
6 days ago
JLL North Sydney, AustraliaJLL supports the Whole You, personally and professionally. · JLL has been appointed to be the property manager of North Sydney's newest and most impressive commercial and retail precincts. · With completion anticipated in 2024 and preliminary construction underway, we're commenci ...
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Engineering Services Manager
1 week ago
JLL North Sydney, AustraliaJLL supports the Whole You, personally and professionally. · JLL has been appointed to be the property manager of North Sydney's newest and most impressive commercial and retail precincts. · With completion anticipated in 2024 and preliminary construction underway, we're commenci ...
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Engineering Manager, Services
2 days ago
Nine North Sydney, AustraliaCompany Description · Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want ...
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Engineering Hotel Service Manager
4 days ago
Shangri-La Sydney The Rocks, AustraliaShangri la Sydney is looking for an Engineering Service Manager to work closely with our hotel operational team to provide for the provision of planning, scheduling and coordinating the duties of Engineering operations and property maintenance tasks. · Reporting to the Director o ...
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Engineering Manager, Financial Services
1 week ago
MYOB Sydney, Australia**We're MYOB** · MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we're so much more We're building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transfo ...
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Service Desk Engineer-l3
4 days ago
The Recruitment Company Sydney, AustraliaJoin a leading IT Support and Services organisation with a focus on the highest levels of customer service. Your high level of communication skills and stakeholder engagement combined with your technical proficiency will be utilized to deliver quality outcomes and influence our m ...
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JPMorgan Chase Bank, N.A. Sydney, AustraliaJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives ...
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JPMorgan Chase Bank, N.A. Sydney, Australia**Organization Description** · Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You will support solutions that help the bank provide s ...
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Cisco Systems North Sydney, AustraliaWhat You'll Do · You will develop a business plan to meet and exceed the assigned quota. A successful Cisco Product Sales Specialist will plan sales strategies, develop proposals, deliver customer presentations, and close the business. You'll be responsible for accounts in all ad ...
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Service Engineer
1 week ago
Smith+Nephew Sydney, Australia Full timeService Engineer, NSW · Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimite ...
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Services Engineer
1 week ago
BESIX Infra Sydney, Australia Full timeJob Description · BESIX Watpac are currently seeking an experienced Services Engineer to join our Sydney construction team. The purpose of this role will be to manage the design, coordination, installation and commissioning of building services on the project. · The key responsi ...
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Service Engineer
6 days ago
Westpac Group Sydney, Australia Full timeHow will I help? · An exciting opportunity is available for a Service Engineer – Cloud Networks to join the Secure Network Services team in Group Technology. The Cloud Networks team is responsible for providing specialist services in relation to designing, planning, building, man ...
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Service Engineer
6 days ago
De Lacy Executive South Australia Full timeIf you're a qualified mechanical engineer with a passion for agricultural machinery, take this opportunity to broaden your skills across a wide range of premium machinery brands, all while embracing the 'Aussie' lifestyle. · Our client, a reputable, family-run agricultural machin ...
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Customer Service Engineer
6 days ago
ignite Sydney, Australia PermanentCustomer Service Engineer · Our Client a leading provider of scientific instruments and solutions, is seeking a skilled and motivated Customer Service Engineer to join their Sydney team. · As a Customer Service Engineer, you will play a crucial role in ensuring the highest level ...
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Senior Service Engineer
2 days ago
Robert Walters Australia Haymarket, Australia Full timeOur client is seeking a Senior Service Engineer to play a pivotal role in the design, architecture, and development of automation code to support complex network projects. · This position offers an exciting opportunity to lead orchestration platform configuration and provide tech ...
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Field Service Engineer
6 days ago
Hologic, Inc. Sydney, AustraliaLeading global medical technology company focused on improving women's health · Generous Base Salary + Car Allowance + Super · Perfect opportunity for an engineering graduate looking to start their career in an innovative global organisation · Hologic is an innovative medical ...
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Field Service Engineer
6 days ago
Tomra Sydney, Australia Full timeCompany Description · Sensor-based ore sorting machines from TOMRA Mining make it possible to significantly increase the efficiency and lifetime of a mine and to make use of ore deposits that could not previously be mined economically. These robust ore sorting machines are built ...
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Technical Services Engineer
1 week ago
Ignite Recruitment Sydney, Australia Full timeOur client was created to deliver the highest level of engineering and scientific know-how to the emerging issues of sustainability , climate adaptation and environmental protection with a focus on water and waste water. · They provide their customers with ongoing technical & op ...
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Senior Service Engineer
4 days ago
Microsoft Sydney, Australia Full timeOverview · In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. · Microsoft's mission is to empower every person and every organization on the planet to achieve more. A ...
Senior Service Engineer - Sydney, Australia - Microsoft Corporation
Description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
*Empower Billions *
Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft's global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Responsibilities
Responsibilities:
Qualifications
Required Qualifications:
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#COICareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .
Senior Service Engineer professionals in Sydney
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