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    Customer Success Co-Ordinator, Home-in - Sydney, Australia - CommBank

    CommBank
    CommBank Sydney, Australia

    4 days ago

    Default job background
    Full time
    Description

    Who are we?

    We're Home-in and we are on a mission to simplify the experience of buying property.

    While buying property is exciting, it can also be time-consuming, complex and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent.... and that's just the beginning What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?

    Enter Home-in. We provide you with a central hub featuring everything you need to buy a property so that you can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.

    What's more, Home-in is proudly part of x15ventures.

    x15ventures is a dynamic venture-scaler, powered by CommBank.

    What's a venture-scaler you might ask? Well for us, it means we're not your typical VC fund - we have the mandate to build, acquire and invest-in early-stage digital endeavours that can scale through CommBank's assets. We actively support experienced entrepreneurs, providing guidance and access to our customer base and distribution networks.

    Together, we're building the next generation of solutions for 15 million CommBank customers and pioneering new ways of working as we go. It's a cross section of limitless opportunity, and huge unknowns. Your hands will get dirty, and every day will be nothing like the last. If this excites you, you're in the right place.

    Where do you fit in?

    We are seeking a Customer Success Coordinator to join Home-in to support our customers through their home-buying journey. The Operations and Customer Success Team is pivotal to our business as we are responsible for ensuring the success of each and every one of our customers' property journeys– from search to settlement. You will be answering customer enquiries and delivering exceptional service via both phone and emails.

    What you'll do day-to-day:

    • Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
    • Liaise with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
    • Manage our support inbox – You will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.
    • Process all tasks and support requests within agreed turnaround times.
    • Ensure consistent accuracy in a high volume and deadline-driven environment.
    • Stay up-to-date on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate.

    What you'll need to be successful in this role:

    • Experience in customer service, ideally with exposure to administration or operational support.
    • Passionate about making the home buying process simpler for our customers.
    • A commitment to providing exceptional customer service every time.
    • Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
    • Prioritisation and planning skills to manage work volume appropriately.
    • Exceptional team player and desire to learn and be curious.

    What's in it for you?

    At x15, we're building ventures in a way that's never been done before. Part of pioneering a new way of working means there'll be ambiguity, experimentation and limitless opportunity. This will invigorate you.

    Some benefits to keep in mind:

    • We offer flexible work options to support your well-being in the role
    • We pay generous equal parental leave - understanding there's more to life than work
    • We celebrate an authentic team culture and promote collaboration, innovation and general mucking in
    • You can choose your own adventure, with amazing development and career progression programs to help you grow
    • We support hybrid working and have a beautiful base at South Eveleigh - a brand new state-of-the-art precinct that is part of Sydney's wider technology community

    We value a diverse range of backgrounds and ideas and know this is fundamental for our future success.

    If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

    We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

    Advertising End Date: 13/05/2024

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