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    Senior Relationship Manager - Sydney, Australia - ANZ

    ANZ
    ANZ Sydney, Australia

    1 week ago

    anz background
    Full time
    Description

    About the role

    At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.

    The role of Senior Relationship Manager is responsible for building and deepening relationships with an allocated portfolio of Aggregators and Brokers, and the achievement of segmented sales targets and portfolio growth in line with Retail Broker's strategic direction.

    With a focus on face-to-face engagement, Senior Relationship Managers are required to develop a deep understanding of Aggregator and Brokers businesses, their future objectives and opportunities in order to develop and execute effective sales strategies and uplift performance through targeted Broker education and training, whilst balancing sound risk management practices.

    Senior Relationship Managers will support the wider team though effective peer coaching and development whilst working in partnership with Business Support Managers to effectively support their Brokers loan application pipeline and back book, ensuring positive customer experiences and associated uplift in portfolio conversion and Broker satisfaction.

    Role Location: 242 Pitt Street, Sydney NSW 2000
    Role Type: Permanent, Full-time

    What will you bring?

    To grow and be successful in the role, you will ideally bring the following:

    • Strong customer focus and relationship building skills, including effective prospecting and rapport building.
    • Strong communication (listening, verbal and written) and problem-solving skills.
    • Strong negotiation and influencing skills with the ability to face into challenging scenarios.
    • Developed coaching skills with the ability to motivate and inspire.
    • Analytical skills: ability to collect and analyse data and information to develop sales strategies.
    • Credit analysis: ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
    • Presentation skills: creating and delivering presentations including the ability to facilitate and engage with audiences.
    • Training experience: Identifying and executing on teaching and/or training opportunities to improve the capability, productivity and performance of others.
    • Goal driven with experience working towards developed plans and targets.

    You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

    Why join us?

    There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

    But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

    We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

    You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

    To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 65090.

    Job Posting End Date

    07/05/2024, 11.59pm, (Melbourne Australia)

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