- Knowledge of the financial services industry required in understanding processes and provide best advice to customers
- At least 2 years' experience in Banking in a customer service role, with a focus on identifying and matching personalised solutions to meet customers' needs
- Ability to coach and develop others
- Ability to build partnerships and external relationships to actively support the local community
- Excellent interpersonal communication skills to develop and maintain strong relationships with customers built on trust
- Ability to learn and confidently use several technology systems
- Passion for delivering exceptional customer experience through taking an empathetic, personal approach to every customer interaction
- Proactive learning orientation and resourcefulness in finding information
- Enjoys working in a collaborative team environment, building relationships with peers and other internal teams
- Listens, consults others and communicates proactively
- Accepts new ideas and change initiatives
- Delivers quality outputs within agreed timeframes, demonstrating strong attention to detail
-
Customer Relationship Specialist
Found in: Talent AU C2 - 3 days ago
Bank of Queensland Newstead, AustraliaAbout the Role · Join the BOQ team: Owner Managed Branch – St. Georges Tce Location · Exciting Career Opportunity · Join ASX Finance Leader · As the Customer Relationship Specialist, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to ...
-
Customer Relationship Specialist
Found in: Talent AU C2 - 3 days ago
Bank of Queensland Newstead, Australia Full timeAbout the Role · The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams ...
-
Customer Relationship Specialist- Hampton
Found in: Talent AU C2 - 3 days ago
Bank of Queensland Newstead, Australia Full timeAbout the Role · Seeking passionate Customer Relationship Specialist to join the BOQ team · Flexible workplace & Collaborative Team – Owner Managed Branch Hampton Based · Full time opportunity with future career development · As the Customer Relationship Specialist, you will be ...
-
External Financial Audit
Found in: Indeed AU C2 - 1 day ago
PwC Brisbane, Australia Full timeLine of Service · Assurance · Industry/Sector · Not Applicable · Specialism · Assurance · Management Level · Senior Associate · Job Description & Summary · As a Senior Consultant with PwC, you'll find the flexibility you need to make choices that suit your individual needs and un ...
-
Specialist Talent Acquisition
Found in: Indeed AU C2 - 1 day ago
Barminco Brisbane, AustraliaThe Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities. · About the Role · This is a stellar opportunity for a Talent Acquisitio ...
-
Specialist Account Manager
Found in: Jobs Search AU C2 - 3 days ago
Https:/www.bebee/join Brisbane, Australia Full timeTên địa điểm:Australia - QLD - Brisbane Metro · Ngày đăng tuyển:Apr · About the Role · We have an exciting 12 month contract opportunity for an experiencedSpecialist Account Managerto join our Cardiometabolic team. · You will have full ownership and accountability for managing ac ...
-
Client Experience
Found in: JobGet AU C2 - 3 days ago
Solera Corporation Brisbane City, AustraliaClient Experience & Supply Chain, Quality Specialist page is loaded · Client Experience & Supply Chain, Quality Specialist · Apply locations Brisbane time type Full time posted on Posted 30+ Days Ago job requisition id JR Job Title: Client Experience, Supply Chain, and Quality S ...
-
Senior Accountant Advisory
Found in: JobGet AU C2 - 14 hours ago
Plastic Bottle Supplies Limited Brisbane City, AustraliaJoin our team as a Senior Accountant · at PKF Brisbane · We are looking for an experienced Senior Accountant to join our team in the Brisbane CBD.Our Business Services team is an integrated group of specialists that deliver services specifically developed and tailored to each bu ...
-
Commercial Litigation Lawyer
Found in: Jobtome AU C2 - 5 days ago
ClearCompany Brisbane, AustraliaJoin a firm of commercial litigation specialists and enjoy high-quality work, no billable hours and further develop your practice.Your New Firm This boutique firm has national reach having built a strong client base providing specialist advice on commercial litigation and insolve ...
-
Specialist Account Manager
Found in: beBee S2 AU - 6 days ago
GSK Queensland, Australia OTHERNazwa biura: Australia - QLD - Brisbane Metro · Posted Date: Apr · About the Role · We have an exciting 12 month contract opportunity for an experienced Specialist Account Manager to join our Cardiometabolic team. You will have full ownership and accountability for managing acco ...
-
Assistant Manager Advisory
Found in: JobGet AU C2 - 2 days ago
Plastic Bottle Supplies Limited Brisbane City, AustraliaJoin our team as an Assistant Manager · at PKF Brisbane · We are looking for a full-time Assistant Manager to join our Business Services team, to commence employment as soon as possible. · About PKF · PKF Brisbane is one of Brisbane's fastest growing accounting firms. We are a m ...
-
Manager - Business Services
Found in: JobGet AU C2 - 2 days ago
Plastic Bottle Supplies Limited Brisbane City, AustraliaJoin our team as a Business Services Manager · at PKF Brisbane · We are looking for a full-time Manager to join our Business Services team, to commence employment as soon as possible. · About PKF · PKF Brisbane is one of Brisbane's fastest growing accounting firms. We are a memb ...
-
Change & Communications Specialist | Content Management System
Found in: JobGet AU C2 - 6 days ago
ClearCompany Brisbane City, AustraliaInitial contract until end of Dec 2024 with possible extension · Brisbane City Fringe Location with flexibility to WFH 2 days per week · Our client, a large complex organisation within the education sector, are currently seeking an experienced Change & Communications Specialist f ...
-
Intermediate Accountant Advisory
Found in: JobGet AU C2 - 2 days ago
Plastic Bottle Supplies Limited Brisbane City, AustraliaJoin our team as an Intermediate Accountant · at PKF Brisbane · We are looking for an enthusiastic Intermediate Accountant to join our growing Business Services team in our CBD office.Our Business Services team is an integrated group of specialists that deliver services specific ...
-
Attraction and Engagement Senior Specialist
Found in: JobGet AU C2 - 6 days ago
PricewaterhouseCoopers Brisbane City, AustraliaAttraction and Engagement Senior SpecialistAttraction and Engagement Senior Specialist · PricewaterhouseCoopers Brisbane, Australia Attraction and Engagement Senior Specialist · PricewaterhouseCoopers Brisbane, Australia Posted 2 days ago Permanent Competitive · Attraction and ...
-
Senior Data Specialist
Found in: JobGet AU C2 - 6 days ago
Aboriginal & Torres Strait Islander Community Heal Brisbane City, AustraliaJob Category: Administration and Office,IT · About ATSICHS Brisbane · ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Bris ...
-
Service Delivery Lead
Found in: JobGet AU C2 - 1 day ago
HUMANISED GROUP Brisbane City, AustraliaThe Opportunity · I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their clou ...
-
Business Development Executive
Found in: JobGet AU C2 - 6 days ago
eFinancialCareers Ltd. Brisbane City, AustraliaBusiness Development Executive - Broker Direct Team - Asset FinanceBusiness Development Executive - Broker Direct Team - Asset Finance · Commonwealth Bank of Australia Brisbane, Australia Business Development Executive - Broker Direct Team - Asset Finance · Commonwealth Bank of ...
-
Risk Financial Adviser
Found in: JobGet AU C2 - 14 hours ago
Bentley Recruitment Brisbane City, AustraliaAbout the company: · Our client is a professional services firm offering accounting, financial planning and insurance services to a book of long standing clients. They are situated in Fortitude Valley in modern, spacious offices. · There is an exciting opportunity for an experien ...
-
Regulatory Compliance Specialist
Found in: JobGet AU C2 - 4 days ago
Suncorp Group Limited Brisbane City, AustraliaTake the next step. Be part of something bigger at Suncorp. · Reporting to the Bank Regulatory Compliance Manager the Bank Regulatory Compliance Specialist assists in managing and delivering the compliance program of work for Banking teams, in addition to providing specialised Co ...
Customer Relationship Specialist - Brisbane, Australia - BOQ
Description
About the Role
The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.
The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.
About you
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
How to Apply
To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
