Supervisor - Water Revenue - Wollongong, Australia - Shoalhaven City Council

Shoalhaven City Council

Verified Company

Wollongong, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Salary:
$74,082 - $86,240 p.a. plus 10% Super

Opportunity to work some days remotely
Supervising a dynamic Revenue team

About the role

This position supervises the day-to-day operations of the Revenue and Accounts Services Team functions to ensure a high standard of customer service.

Shoalhaven Water has over 50,000 customers; this role oversees account management and debt recovery processes, as well as supporting eligible customers through the administration of rebates and concessions.

With a focus on revenue generation, including Water Accounts and Accounts Receivable, the role is also responsible for reporting and auditing functions.

This is a Fixed Term, Full Time, 6-month position, working Monday to Friday (35 hours per week) located in Nowra Administration Building.

Duties
Reporting directly to the Water Revenue Manager, the focus of this position is to:

Co-ordinate and supervise the day-to-day operations of the Revenue and Account Services Team to ensure efficient, effective customer service.
Ensure processes and protocols are in place for the Revenue and Account Services Team's compliance with all National reporting parameters, relevant legislation and Council policies.
Coordinate debt management and debt recovery processes
Supervision of Shoalhaven Water's Accounts Receivable functions
Coordinate the timely preparation of s.603 Certificates and associated updates.
Shared responsibility to support the Customer Experience team to manage water customer enquiries and monitor service delivery levels.

Skills & Experience
In order to be successful in the position, you will be/ possess:

TAFE Certificate 4 in Business, Administration or Finance or minimum of 3 years' experience in comparable supervisor position
Minimum 5 years' customer service or accounts management experience

Essential Leadership/Management Skills

Ability to foster teamwork within and between teams to deliver services for the benefit of the community.
Demonstrated commitment to supporting and developing others to achieve work goals.
Proven success in communicating information clearly and adapting communication style to the needs of the audience including written reports and internal and external correspondence.
Capacity to supervise team activities and manage team and individual performance of a diverse department and lead the team to deliver planned results for customers and the community.
Demonstrated organisational skills to meet deadlines and conflicting demands, prioritising a range of inputs in a busy operational environment including liaison across the Water Utility sections and other key directorates of council including Customer Experience and Finance.
Demonstrated experience in instructing and managing external service providers and contractors.

About Shoalhaven Council

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career.

The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

Generous Leave Entitlements
Long Service Leave After 5 Years
9 Day Fortnight for Outdoor Staff
Flexitime for Indoor Staff
Remote Working Arrangements
Fitness Passport
Novated Lease Arrangements
Discounted Private Health Insurance
Training and Development Programs

How to Apply

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

Please list the relevant qualifications and experience you hold.
Briefly describe your experience supervising and supporting teams, how do you approach leadership tasks?
Describe your experience in the reconciliation and management of a large billing database.
What does customer service mean to you? Describe an example of leading a team to deliver an outstanding customer experience.

Contact:
Patricia Hoerlein Water Revenue Manager

Applications Close:
Wednesday, 29 March 2023 (at Midnight)