Aps 4 Claims Support Officer - Melbourne, Australia - Hudson Australia

Hudson Australia

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hudson are seeking
Claims Support Officers to join a Federal Department on a long-term contract based in Melbourne CBD.

About the role:

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Pay rate: APS4 Level equivalent $44p/h + Super.
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Contract:Starting end of September after security checks have come through clear. The contract is until the end of the June 2024 and is highly likely to extend or transition to a non-ongoing position and should be treated as a long-term opportunity.
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Location:Melbourne CBD with some WFH days after the required months of training and based on performance.
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Hours: Full time 37.5 hours per week Monday to Friday. Flexibility is offered after the required months of training.
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YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE

Duties will include but not limited to:

Reviewing the content of incoming claims and assessing the most appropriate allocation based on the client's circumstances and service history.
Actively investigating claims, liaising with clients and stakeholders (healthcare providers and medical experts) to supply evidence to inform decision making, chasing up documents and referral letters.
Demonstrating highlevel client service skills, including phone & written contact with clients & internal/external stakeholders, having difficult conversations from time to time.
The client engagement may last for the duration of the claim cycle and may include but is not limited to: providing updates on the claim investigation; requesting outstanding information and explaining to the client the claim journey.
You will not be expected to determine claims in the role or deliver outcomes of claims to beneficiaries.

Desirable skills and attributes for the role:

The ability to demonstrate empathy and patience for individual's circumstances is essential
Exceptional customer service, telephone manner and communication skills
Experience working within the healthcare sector, claims, injury, finance, community services or managing a case load is highly regarded
Demonstrated ability to follow process, policy and legislation
Resilience, a sense of humour, an analytical mind and a proactive attitude are all essential
Proven experience picking up internal software's and sounds knowledge of MS Suite.

Interested? Make sure to apply