El2 Digital Product Owner - Richmond, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Richmond, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Closing Date:15 June 2023, 9:00 AM

face2face reference:586202

Location:
Richmond, Vic & Geelong

Hours:
Full-time

Contract length:12 months Contract + Pending approval

Entry requirements:
Australian Citizen + Pre-engagement Check

Pay range:
$754.20 Daily, ex super

About the role:

The EL2 Digital Product Owner is accountable under broad direction to undertake work with a high level of complexity or sensitivity that delivers quality outcomes across the Digital functions of the Agency.

The position will exercise a significant degree of independence and will use a high-level of decision-making and judgement.

It will coordinate and assume responsibility for highly complex or sensitive projects and work program outcomes across the Digital functions that have strategic or operational significance to the Agency.

The EL2 Digital Product Owner is responsible for initiating, establishing and maintaining strong relationships with key internal and external stakeholders.

Where required, it will represent and negotiate on behalf of the Agency to advance the Agency's interests in cross-agency, inter-jurisdictional and other forums.

Duties

Overseeing the governance of Digital programs, working in close collaboration with the Director, Digital across all phases of Design, Build and Operation.
Leading engagement with multiple internal and external stakeholder groups, including senior executives, peak bodies, participants and providers.
Facilitating workshops to capture key insights around user and customer experience gaps and current processes.
Conducting return on investment analysis on potential functionality and utilising insights to define a digital product roadmap with prioritised features.
Working within an Agile framework while working through Design, Build and Operation phases of delivery

Required experience/skills

Ability to lead a diverse team to design, plan, develop and deliver the participant portal for people with disability
Excellent leadership and coaching skills to manage a small team of business analysts and work collaboratively with other digital product teams.
Strong customer focus and accessibility awareness a drive to improve the experience for people with disability, facilitate participant testing and consultation and prioritisation of backlog based on customer feedback
Exceptional stakeholder and influencing skills to define and map out a balanced program of changes that reflect the Agency's and division's priorities.
Working with Salesforce and SAP technical specialists to lead improvements to the efficiency, effectiveness, robustness, and useability of the current digital products.

Desirable experience skills