Aps 3/4 Helpdesk Operator and Contact Centre - Canberra, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Closing Date:5pm Tuesday 30 May 2023

face2face reference:585463

Location:
Canberra, ACT

Hours:
full-time

Contract length:12 Months + Potential Extension

Entry requirements:
Australian Citizen + Valid Police Check + Ability to Obtain/Maintain Baseline

Pay range:
$ p/h ex super

About the role:

This role is team focused on the efficient and accurate information being provided to stakeholders by processing requests received.

APS 3 Contact Centre Duties
- monitor and maintain team mailbox
- deal with stakeholders' problems quickly and effectively
- ensure all team targets/KPIs are reached

APS 3/4 Helpdesk operator
- using call logging software to log notes of issue and resolution while on phone calls
- analysis and interpretation of data to identify issues and provide solutions
- work 9am - 5pm weekdays with scheduled breaks

Carolyn Andreae

#APS

Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here