Fixed Operations Manager - Perth, Australia - Eagers Automotive

Eagers Automotive

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Lead the Fixed Operations function across WA's largest dealership network

Support, guide and develop the next generation of Fixed Operations team member
Competitive remuneration and company vehicle provided

Eagers Automotive are currently seeking a highly motivated

Group Fixed Operations Manager to support our dealership network in

Western Australia.

The primary purpose of this position is to improve efficiency and profitability in the Fixed Operations function across the state.

This will be achieved by working closely with Dealer Principals, Service and Parts Managers to ensure productivity is maximised, customer experience is exceptional and team culture is at the forefront of everything we do.

As a member of the WA Leadership Team, it is integral that this position plays an active role in supporting the achievement of the strategies of the Leadership Team.

Integral to the success of this role will be ensuring these strategies are actioned throughout the business and working actively with each dealership to improve fixed operations business performance through driving targeted operational initiatives.

Duties will include:

Work closely with dealer principals and service managers to improve business performance, productivity, and efficiency within the fixed operations of a dealership.
Ensure appropriate operational reporting and internal controls are in place across all dealerships and monitor key operating criteria, to facilitate the early indication of potential concerns in order to formulate timely and proactive solutions.
Analyse, assess and report on operational Key Performance Indicators for all dealerships.
Review financial performance and provide guidance on corrective actions to improve operational performance where required.
Analyse dealership results including dealer principal reviews and state dealership comparisons.
Deliver servicerelated training programs where required.
Identify potential supervisors and managers and actively develop succession plans.
Provide on the job coaching to managers and supervisors.
Drive and champion a safetyfirst culture across the business.
Promote a culture of diversity and inclusion.
Work with dealerships to ensure achievement in a range of areas

In return, you will be provided with on-going mentoring and access to a team of experienced leaders to grow alongside, as well as career development opportunities in Australia's largest automotive retail group, Eagers Automotive.

About you:

If you have a positive, 'can do' attitude, passion for providing great customer service, a willingness to learn and work in a team environment, we would like to hear from you

Ideally you will possess:

A strong understanding of the automotive industry especially as it relates to service and parts department operations.
Significant experience in a leadership role in either Parts or Service departments
Strong knowledge of ERA and associated business information systems.
Strong financial acumen including analysing of financial data, budgeting, and forecasting.
Thorough knowledge of vehicle servicing techniques, including light vehicle and heavy diesel across multiple brands.
Supporter and champion of a safetyfirst culture and knowledge of specific WHS requirements for service and parts departments.
Highly developed leadership and communication ability.
Values focused with a strong level of integrity and ethical decision making

If you are looking to take the next step in your career within the Automotive Industry

Some of the benefits of working for Eagers Automotive include:

On-site free parking
Be a part of a multinational company, where you have access to a network of opportunities across locations and brands.
A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer Ranging from computer training, finance and admin, sales to communication skills.
Under Learning Together, we have networking groups such as our Fearless Female Forum to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our Sales and Service Development program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
A topoftheline Employee Assistance Program with leading provider, Benestar, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

We are an equal opportunity employer and would love to hear from you if the above details resona