Customer Service Officer - Brisbane, Australia - Bank of Queensland

Bank of Queensland

Verified Company

Brisbane, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team?**If you're ready to jump in with both feet, then we want to hear from you

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network.

You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services.

Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

Teller duties including general enquiries, account opening/closing, deposits, withdrawals
Floor walking and initiating quality conversations with customers
Booking interviews
Inbound and outbound calling to maintain and build customer relationships
Daily maintenance of the ATM

Cash management

ATM Services, Travelex
Stationery orders
Strong focus on compliance

About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

Previous customer service experience, preferably from the banking industry
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction

- "Can do" approach to all aspects of your role

Ability to learn and confidently use a number of technical financial systems

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

BUPA Corporate Plan
Discounted financial products
Employee Assistance Program (EAP)
A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
Gym, shopping, technology and travel offers

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference:
BOQ01954