Field Service Technician - Cardiff, Australia - Bosch

Bosch Cardiff, Australia

4 days ago

Full time

Description

Company Description

At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.

If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.

Job Description

Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.

Position Tasks:

Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works
Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality
Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced
Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists
Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied
Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received
Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc
Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative
Ensures all site documentation including inductions, licenses and training is up to date
Monthly checking of vehicle equipment lists and reordering of equipment as required
Be well presented at all times while representing Bosch Rexroth while undertaking external service work
Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations
Perform other duties as directed from time to time to meet Bosch Rexroth's business and operational requirements

Qualifications

Hydraulic fitter trade or equivalent
5 years field service or hydraulic system experience
Competent level of hydraulic knowledge
High focus on Quality and attention to detail
Dynamic performer and achiever
Planning and organisational skills
Effective communication skills

Additional Information

What we offer:

Excellent hourly rate, benefits and overtime pay – Permanent position.
Company Tool of Trade vehicle.
Company laptop, and mobile phone.
Exciting, challenging and rewarding position with a market leading company.
Excellent working conditions.
Good team environment with a strong company culture and values.

Agency Applications will not be accepted for this position.

Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position.

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