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    Senior Customer Services Consultant - Perth, Australia - Avis Budget Group International

    Avis Budget Group International
    Avis Budget Group International Perth, Australia

    5 days ago

    Default job background
    Full time
    Description
    Based atApex Car Rental Gold CoastAirportyou will feel the excitement of our customers at the beginning of their journeys and get the chance to make their stay at the Gold Coast memorable If you enjoy providing world class customer service and take pride in your work then this permanent, full-time (working38-hours per week) position could be for you
    Supportive, friendly, and caring cultureLeadership roleLarge, stable international companyStaff parking and uniform providedOpportunity for career progression internallyAbout the Role

    You will ensure our customers have a positive experience by providing a superior level of customer service processing rental transactions, and ensuring we have vehicles groomed and ready for service at our counters.

    Further to the above you will help the Duty Managers coordinate the daily activities of the team and where needed, train, coach and direct the team in their duties.

    Reporting noncompliance with established policies and procedures to management.
    You will also assist Duty Managers with preparing shift schedules and reports.
    What we're looking for

    This is a full-time position and requires availability to work 38-hours per week on arotational rosterthat will include morning, afternoons, weekends and public holidays during our operating hours, Saturday to Wednesday 07:30am - 05:00pm and Thursday & Friday 07:30 - 06:00pm.

    Applicants must have afullandvalid driver's licence.

    Previous managerial and/or leadership skills within a retail, hospitality or customer service environmentProven experience in coaching and developing team members, delivering feedback, and managing performance of team members (highly advantageous but not essential).Demonstrated ability to exercise judgement, problem solve and show initiative.

    Experience in complaints handling, conflict resolution and negotiation.
    Possesses competent planning and organisation skills and can multitask as we work in a fast-paced environment.
    Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.
    Benefits and Perks
    $25.46 per hour base rate + loadings + commission incentivesWellbeing insurance+discounted health insurance+superannuationoptionsAccess toPerkbox– discounts and offerswith hundreds of retailers and big brands, including oncinema tickets,fitness classes,shopping discountsand much more.
    Employee discounts oncar rentalacross Avis Budget GroupEmployee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeingFull training providedto help you achieve your goals & reach your potentialAbout Avis Budget Group
    We don't just rent cars.
    We're changing the way people move.
    Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.
    Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

    With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

    Bilinga Queensland Australia#J-18808-Ljbffr
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