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    File Management Officer - Melbourne, Australia - ALLIANZ AUSTRALIA SERVICES PTY LTD

    ALLIANZ AUSTRALIA SERVICES PTY LTD
    ALLIANZ AUSTRALIA SERVICES PTY LTD Melbourne, Australia

    6 hours ago

    Default job background
    Full time
    Description

    Same as Internal.

    At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

    We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

    We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

    Let's care for tomorrow, so we can create a better future together, for everyone.

    We are seeking 3 full-time temporary File Management Officers and 1 part-time temporary File Management Officer for contract positions until 31st March 2025.

    You'll be responsible for

    • Arrange independent medical examinations for injured workers ensuring all relevant correspondence is provided to the key stakeholders in a timely manner.
    • Prepare correspondence to workers, employers and other stakeholders in response to either queries received or arising from the processing of claims, Novus task etc.
    • Respond to claim related queries from workers, employers and internal staff, identifying and referring more complex queries to the relevant senior members of the teams.
    • Proactively work within the team environment and actively contribute to teams' goals, assisting other members and supporting a positive working environment.
    • Ensure privacy checks are conducted in accordance with AAL privacy and record keeping obligations and area accurately completed in claim files as requested.

    About you

    • Ability to work effectively within a team environment.
    • Multi-tasking skills and an ability to prioritise and to meet deadlines.
    • Familiarity with MS office products.
    • Strong work ethic and time management skills.
    • Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
    • Excellent customers service skills.

    What's on offer

    • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
    • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
    • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
    • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
    • Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
    • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
    • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

    About Allianz

    At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

    Adjustments and support

    If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

    Join us. Let's care for tomorrow.

    #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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