Client Success Manager - Melbourne, Australia - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hi there Thanks for stopping by:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a
Client Success Manager to join our
NuORDER team in Melbourne.

You will responsible for overall customer satisfaction, reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise brand & retailer customers.

This role is responsible for driving effective product adoption to ensure customers are getting maximum value from our solution.

The focus of this position is customer satisfaction which drives revenue growth and helps make our customers lifelong customers and the best advocates of NuORDER.

What you'll be doing:

Become a NuORDER product expert, coach, & train customers on how to best use NuORDER based on their business needs
Influence customer lifetime value through increased product adoption, customer satisfaction and overall health scores
Drive customers' product adoption, through development and advocacy of best practices to secure ROI
Support ongoing customer enablement to make sure NuORDER is optimised to meet the customers' needs
Advise customers on product feature enhancements as they are released
Engage and guide customers before, during and after opportunities for high utilisation such as peak selling periods to maximise adoption
Generate reporting on customer software adoption to identify lowusage customers; create & execute plan to increase usage
Consistently measure, track, and report on the metrics and health of accounts
Act as a partner with Account Managers/Country Lead to drive retention and upsells
Be the main POC for customer usage and product functionality questions
Represent the technical "Voice of the Customer" within NuORDER
Provide onsite support to the customers during key buying/selling periods and throughout the launch process.
Conduct discovery and participate in the launch process & planning for new clients.

What you need to bring:

We're a dispersed team of 15 people across the US, Europe and Australia.

Customer success (SaaS) experience preferred
Relevant wholesale/retail experience (Sales, Operations, Planning, Merchandising, Buying, etc.)
Motivated to go the extra mile for the customer through effective questions, curiosity and initiative
Ability to think beyond the status quo with a cando attitude and an appetite for success
Comfortable multitasking and juggling competing/changing priorities in a fastpaced, everevolving environment
Capable of working collaboratively with the team in the US, while also comfortable working autonomously

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?:

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Flexible working policy
Work remotely from anywhere in the world for up to 60 days per year
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Volunteer day
Dogfriendly environment
Free fresh fruits, snacks and drinks
Awesome office space located in Southbank, VIC

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.