Customer Service Team Leader - Brisbane, Australia - Hudson Australia

Hudson Australia

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

As a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization.

This full-time remote position is based in Brisbane.

The role necessitates not only proficient team management but also the ability to navigate sensitive conversations with exceptional emotional intelligence and communication skills.

Essential Criteria:

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Private Home Office: You must have a dedicated and private home office that ensures confidential business operations.
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Background in Community Services, Social Justice, or Law: Your professional background should align with community services, social justice, or law to better understand the context and demands of our work.
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Minimum 2 Years of Team Management: A minimum of 2 years of experience managing a team focused on Client & Contact Services is required to ensure effective leadership.
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Communication with Vulnerable Individuals: Your demonstrated experience in effectively communicating with vulnerable individuals showcases your ability to handle delicate conversations.
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Confidentiality: Your history of consistently maintaining confidentiality is critical for this role.
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Google Suite and CRM Proficiency: A solid understanding of the Google Suite and Customer Relationship Management (CRM) systems is necessary to streamline operations.
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Attention to Detail: Your keen eye for detail contributes to the accuracy and precision required for our operations.

What We Offer:

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Work/Life Balance: Working remotely provides the opportunity for a healthy work/life balance, allowing you to operate from the comfort of your home.
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Supportive Work Culture: Our unique and supportive work culture promotes collaboration and personal growth.
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Competitive Remuneration: You will receive competitive compensation for your valuable contributions to our team and organization.

If you are an emotionally intelligent professional with a background in community services, social justice, or law, and possess a proven track record of team management and communication with vulnerable individuals, we encourage you to apply.

Join us in fostering a positive and transparent team environment while making a meaningful impact on our clients' lives.