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    Guest Service Agent - Brisbane, Australia - AccorHotel

    AccorHotel
    AccorHotel Brisbane, Australia

    5 days ago

    Default job background
    Part time
    Description
    Job Description
    • Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
    • Be an advocate of ALL: Accor's loyalty program to non members
    • Checking guests in and out Maintaining accurate guest accounts
    • Taking bookings, providing helpful information & entering reservations
    • Answering guests queries in a timely and efficient manner.
    • Addressing guest requests and handling guest complaints in a positive manner.
    • Liaise with inter departments to assist guest and advise of room moves
    • Roster includes working morning, afternoon, evening and overnight shifts
    • Upsell the Food and Beverage department and serve barista coffee and beverages
    Qualifications
    • Previous hotel front office reception experience preferable
    • Professional telephone manner and exceptional customer service skills
    • Excellent communication, interpersonal and time management skills
    • A friendly and positive can-do attitude who enjoys working in a team
    • Previous experience Opera desirable not essential
    • Barista experience desirable not essential
    Additional Information
    • What is in it for you:
    • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
    • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
    • Opportunity to develop your talent and grow within your property and across the world
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