IT Service Centre Agent - Brisbane, Australia - Justice and Attorney-General

Justice and Attorney-General

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

As the IT Service Centre Agent, you will have responsibility for the following: - Liaise with customers and team members to provide status updates and feedback.

Contribute to the development, implementation, maintenance and review of systems, policies, procedures and practices necessary for the efficient and effective administrative operations of the unit.

Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls.

Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions.

Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls.
Other duties

Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes. Utilise developed procedures to maintain records by documenting problems, requests and questions, recommend modifications to procedures and update. Contribute to the development and implementation of Service Centre projects. Organise individual workload to ensure quality, responsive and appropriate client services. Promote effective and efficient communication within the unit and work both autonomously, and in a team environment, to ensure that deadlines and commitments are met. Performs other essential duties and tasks specific to the position as would be reasonably required.

Applications to remain current for 12 months.

Job Ad Reference:
QLD/504810/23

Closing Date:
Friday, 18 August 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.